I think I know why the files didn't restore. They didn't backup either. I just took a current backup, and checked the files. My newly imported wave files didn't make the backup. It is because they had spaces in the names. I just created 2 test files in /var/sipxdata/configserver/phone/acd/audio test.wav and test 2.wav test.wav amde the backup, but test 2.wav didn't. I would think the gui shouldn't allow files with spaces to be uploaded if they can't be backed up. I will rename all mine without spaces.
On 1/20/2010 7:30 PM, [email protected] wrote: > I found a completely unrelated issue, but they were having a file > upload problem as well. > http://track.sipfoundry.org/browse/XX-1717 > (search for RequestExceptionReporter to find the relevant part) > I thought it was a permission issue for sure, but I did not want to > mess anything up. I looked at a snapshot of this same system from a > disaster recovery test from a few weeks ago. The owner of this > directory was different, so I ran this to fix it. > chown sipxchange /var/sipxdata/configserver/phone/acd -R > It has fixed it, so I'm excited about that. I can upload files now. I > am interested to know what might be wrong though. Obviously when you > are trying to restore from backup, that is the last time you want > things to go wrong. For some reason, my autoattendant and ACD wav > files did not make the restore (one old one did). Also, the > directories were not created with the correct permissions to allow the > files to be uploaded. I assume the 2 problems are related. I would > love to know what I may be doing wrong. > Thanks everyone for all the help. > > -Matthew > > On 1/20/2010 5:34 PM, [email protected] wrote: >> You knew this one was coming... >> After I finished my restore, some things weren't behaving correctly. >> First, the custom wav files uploaded for auto attendants were gone. >> Not a huge deal. I added them back, and that was fine. >> Second, custom wav files for ACD Queue were gone. The drop down box >> just shows select, and the custom ones I have uploaded weren't even >> there. Not a huge deal again, except when I went to upload them, it >> errors out. I get "An internal error has occurred. Click here to >> continue." >> There is a single wav file in /var/sipxdata/configserver/phone/acd/ >> It is a test one I uploaded weeks ago. >> The permissions on the directory look ok, I think. >> [r...@nshpbx1 sipxpbx]# ll /var/sipxdata/configserver/phone/acd/ >> total 4 >> drwxr-xr-x 2 root sipxchange 4096 Jan 20 16:08 audio >> >> I want to start guessing as to what I need to do, because I can't >> afford to make another mistake on this right now. A permission seems >> to be messed up somewhere. I just don't want to start making mass >> changes. >> >> There seem to be some relevant entries in sipxconfig.log and >> httpd_access.log below. Can anyone help me with this... I think my >> brain is turning into mush. I'm not sure I could have too many more >> problems today even if I tried. >> >> >> Caused by: java.io.FileNotFoundException: >> /var/sipxdata/configserver/phone/acd/audio/help desk ACD welcome.wav >> (Permission denied) >> at java.io.FileOutputStream.open(Native Method) >> at java.io.FileOutputStream.<init>(FileOutputStream.java:179) >> at java.io.FileOutputStream.<init>(FileOutputStream.java:131) >> ... 99 more >> "2010-01-20T23:19:01.186000Z":9:JAVA:INFO:nshpbx1.sipx.voip:Shutdown:00000000:DynamicSessionFactoryBean:"Closing >> >> Hibernate SessionFactory" >> "2010-01-20T23:19:01.187000Z":10:JAVA:WARNING:nshpbx1.sipx.voip:Shutdown:00000000:CacheManager:"CacheManager >> >> already shutdown" >> "2010-01-20T23:21:44.774000Z":1:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:DynamicSessionFactoryBean:"Building >> >> new Hibernate SessionFactory" >> "2010-01-20T23:21:48.158000Z":2:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:BackupPlan:"Setting >> >> timer for 12:00 AM" >> "2010-01-20T23:21:48.161000Z":3:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:BackupPlan:"Setting >> >> timer for 3:42 AM" >> "2010-01-20T23:21:48.179000Z":4:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:Whacker:"Whacker >> >> is scheduled: Sunday, Tue Jan 19 21:42:48 CST 2010" >> "2010-01-20T23:22:35.886000Z":5:JAVA:WARNING:nshpbx1.sipx.voip:P1-19:00000000:ComponentTemplateLoader:"Template >> >> for component LoginPage does not reference embedded components: >> panelPassword, panelUserName." >> "2010-01-20T23:22:55.710000Z":6:JAVA:WARNING:nshpbx1.sipx.voip:P1-17:00000000:PageLoader:"Parameter >> >> useDojo (at context:/WEB-INF/acd/EditAcdQueue.page, line 26, column >> 61) has been deprecated, and may be removed in a future release. >> Consult the documentation for component common/Border to determine an >> appropriate replacement." >> "2010-01-20T23:23:06.761000Z":7:JAVA:WARNING:nshpbx1.sipx.voip:P1-16:00000000:RequestExceptionReporter:"Unable >> >> to process client request: Could not upload file help desk ACD >> welcome.wav" >> org.apache.hivemind.ApplicationRuntimeException: Could not upload >> file help desk ACD welcome.wav >> [context:/WEB-INF/acd/EditAcdQueue.page, line 4, column 77] >> at >> org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:490) >> >> at org.apache.tapestry.form.Form.trigger(Form.java:280) >> at >> org.apache.tapestry.engine.DirectService.triggerComponent(DirectService.java:166) >> >> >> at >> org.apache.tapestry.engine.DirectService.service(DirectService.java:142) >> at >> $IEngineService_1264e0ab1d8.service($IEngineService_1264e0ab1d8.java) >> at >> org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:72) >> >> >> at >> org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:241) >> >> at >> org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:54) >> >> >> at >> $WebRequestServicer_1264e0ab1a2.service($WebRequestServicer_1264e0ab1a2.java) >> >> >> at >> org.sipfoundry.sipxconfig.site.DiscardSessionFilter.service(Unknown >> Source) >> at >> $WebRequestServicerFilter_1264e0ab1a0.service($WebRequestServicerFilter_1264e0ab1a0.java) >> >> >> at >> $WebRequestServicer_1264e0ab1a4.service($WebRequestServicer_1264e0ab1a4.java) >> >> >> at >> $WebRequestServicer_1264e0ab19c.service($WebRequestServicer_1264e0ab19c.java) >> >> >> at >> org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:61) >> >> >> at >> $ServletRequestServicer_1264e0ab182.service($ServletRequestServicer_1264e0ab182.java) >> >> >> at >> org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55) >> >> >> at >> $ServletRequestServicerFilter_1264e0ab17e.service($ServletRequestServicerFilter_1264e0ab17e.java) >> >> >> at >> $ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java) >> >> >> at >> org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52) >> >> >> at >> $ServletRequestServicerFilter_1264e0ab17c.service($ServletRequestServicerFilter_1264e0ab17c.java) >> >> >> at >> $ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java) >> >> >> at >> org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53) >> >> >> at >> $ServletRequestServicerFilter_1264e0ab180.service($ServletRequestServicerFilter_1264e0ab180.java) >> >> >> at >> $ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java) >> >> >> at >> $ServletRequestServicer_1264e0ab176.service($ServletRequestServicer_1264e0ab176.java) >> >> >> at >> org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:126) >> >> >> at >> org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:171) >> >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:616) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) >> at >> org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427) >> at >> org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:832) >> >> >> at >> org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:167) >> >> at >> org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:120) >> >> >> at >> org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:823) >> >> >> at >> org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler.java:473) >> >> >> at >> org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:567) >> at org.mortbay.http.HttpContext.handle(HttpContext.java:1565) >> at >> org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.java:635) >> >> >> at org.mortbay.http.HttpContext.handle(HttpContext.java:1517) >> at org.mortbay.http.HttpServer.service(HttpServer.java:954) >> at >> org.mortbay.http.HttpConnection.service(HttpConnection.java:814) >> at >> org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981) >> at >> org.mortbay.http.HttpConnection.handle(HttpConnection.java:831) >> at >> org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244) >> >> at >> org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:357) >> at >> org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534) >> Caused by: java.lang.RuntimeException: Could not upload file help >> desk ACD welcome.wav >> at >> org.sipfoundry.sipxconfig.site.common.AssetSelector.checkFileUpload(Unknown >> Source) >> at >> org.sipfoundry.sipxconfig.site.common.AssetSelector.renderComponent(Unknown >> Source) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.Block.renderForComponent(Block.java:65) >> at >> org.apache.tapestry.components.RenderBlock.renderComponent(RenderBlock.java:65) >> >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39) >> >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.Any.renderComponent(Any.java:44) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107) >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107) >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.Block.renderForComponent(Block.java:65) >> at >> org.apache.tapestry.components.RenderBlock.renderComponent(RenderBlock.java:65) >> >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.components.ForBean.renderComponent(ForBean.java:181) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107) >> >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at >> org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538) >> >> at >> org.apache.tapestry.form.FormSupportImpl.rewind(FormSupportImpl.java:624) >> >> at org.apache.tapestry.form.Form.renderComponent(Form.java:196) >> at >> org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724) >> at >> org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187) >> >> >> at org.apache.tapestry.form.Form.rewind(Form.java:269) >> at >> org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:469) >> >> ... 45 more >> Caused by: java.io.FileNotFoundException: >> /var/sipxdata/configserver/phone/acd/audio/help desk ACD welcome.wav >> (Permission denied) >> at java.io.FileOutputStream.open(Native Method) >> at java.io.FileOutputStream.<init>(FileOutputStream.java:179) >> at java.io.FileOutputStream.<init>(FileOutputStream.java:131) >> >> >> >> >> 127.0.0.1 - - [20/Jan/2010:17:18:51 -0600] "GET /vm_vxml/root >> HTTP/1.0" 200 3287 >> 10.87.20.5 - - [20/Jan/2010:17:21:30 -0600] "GET >> /phone/acd/audio/help%20desk%20ACD%20loop.wav HTTP/1.0" 404 357 >> 10.87.20.5 - - [20/Jan/2010:17:21:30 -0600] "GET >> /phone/acd/audio/help%20desk%20ACD%20welcome.wav HTTP/1.0" 404 360 >> >> > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
