You knew this one was coming...
After I finished my restore, some things weren't behaving correctly.
First, the custom wav files uploaded for auto attendants were gone. Not
a huge deal. I added them back, and that was fine.
Second, custom wav files for ACD Queue were gone. The drop down box just
shows select, and the custom ones I have uploaded weren't even there.
Not a huge deal again, except when I went to upload them, it errors out.
I get "An internal error has occurred. Click here to continue."
There is a single wav file in /var/sipxdata/configserver/phone/acd/
It is a test one I uploaded weeks ago.
The permissions on the directory look ok, I think.
[r...@nshpbx1 sipxpbx]# ll /var/sipxdata/configserver/phone/acd/
total 4
drwxr-xr-x 2 root sipxchange 4096 Jan 20 16:08 audio
I want to start guessing as to what I need to do, because I can't afford
to make another mistake on this right now. A permission seems to be
messed up somewhere. I just don't want to start making mass changes.
There seem to be some relevant entries in sipxconfig.log and
httpd_access.log below. Can anyone help me with this... I think my brain
is turning into mush. I'm not sure I could have too many more problems
today even if I tried.
Caused by: java.io.FileNotFoundException:
/var/sipxdata/configserver/phone/acd/audio/help desk ACD welcome.wav
(Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
at java.io.FileOutputStream.<init>(FileOutputStream.java:131)
... 99 more
"2010-01-20T23:19:01.186000Z":9:JAVA:INFO:nshpbx1.sipx.voip:Shutdown:00000000:DynamicSessionFactoryBean:"Closing
Hibernate SessionFactory"
"2010-01-20T23:19:01.187000Z":10:JAVA:WARNING:nshpbx1.sipx.voip:Shutdown:00000000:CacheManager:"CacheManager
already shutdown"
"2010-01-20T23:21:44.774000Z":1:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:DynamicSessionFactoryBean:"Building
new Hibernate SessionFactory"
"2010-01-20T23:21:48.158000Z":2:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:BackupPlan:"Setting
timer for 12:00 AM"
"2010-01-20T23:21:48.161000Z":3:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:BackupPlan:"Setting
timer for 3:42 AM"
"2010-01-20T23:21:48.179000Z":4:JAVA:INFO:nshpbx1.sipx.voip:main:00000000:Whacker:"Whacker
is scheduled: Sunday, Tue Jan 19 21:42:48 CST 2010"
"2010-01-20T23:22:35.886000Z":5:JAVA:WARNING:nshpbx1.sipx.voip:P1-19:00000000:ComponentTemplateLoader:"Template
for component LoginPage does not reference embedded components:
panelPassword, panelUserName."
"2010-01-20T23:22:55.710000Z":6:JAVA:WARNING:nshpbx1.sipx.voip:P1-17:00000000:PageLoader:"Parameter
useDojo (at context:/WEB-INF/acd/EditAcdQueue.page, line 26, column 61)
has been deprecated, and may be removed in a future release. Consult the
documentation for component common/Border to determine an appropriate
replacement."
"2010-01-20T23:23:06.761000Z":7:JAVA:WARNING:nshpbx1.sipx.voip:P1-16:00000000:RequestExceptionReporter:"Unable
to process client request: Could not upload file help desk ACD welcome.wav"
org.apache.hivemind.ApplicationRuntimeException: Could not upload file
help desk ACD welcome.wav [context:/WEB-INF/acd/EditAcdQueue.page, line
4, column 77]
at
org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:490)
at org.apache.tapestry.form.Form.trigger(Form.java:280)
at
org.apache.tapestry.engine.DirectService.triggerComponent(DirectService.java:166)
at
org.apache.tapestry.engine.DirectService.service(DirectService.java:142)
at
$IEngineService_1264e0ab1d8.service($IEngineService_1264e0ab1d8.java)
at
org.apache.tapestry.services.impl.EngineServiceOuterProxy.service(EngineServiceOuterProxy.java:72)
at
org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:241)
at
org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:54)
at
$WebRequestServicer_1264e0ab1a2.service($WebRequestServicer_1264e0ab1a2.java)
at
org.sipfoundry.sipxconfig.site.DiscardSessionFilter.service(Unknown Source)
at
$WebRequestServicerFilter_1264e0ab1a0.service($WebRequestServicerFilter_1264e0ab1a0.java)
at
$WebRequestServicer_1264e0ab1a4.service($WebRequestServicer_1264e0ab1a4.java)
at
$WebRequestServicer_1264e0ab19c.service($WebRequestServicer_1264e0ab19c.java)
at
org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:61)
at
$ServletRequestServicer_1264e0ab182.service($ServletRequestServicer_1264e0ab182.java)
at
org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
at
$ServletRequestServicerFilter_1264e0ab17e.service($ServletRequestServicerFilter_1264e0ab17e.java)
at
$ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java)
at
org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
at
$ServletRequestServicerFilter_1264e0ab17c.service($ServletRequestServicerFilter_1264e0ab17c.java)
at
$ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java)
at
org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
at
$ServletRequestServicerFilter_1264e0ab180.service($ServletRequestServicerFilter_1264e0ab180.java)
at
$ServletRequestServicer_1264e0ab184.service($ServletRequestServicer_1264e0ab184.java)
at
$ServletRequestServicer_1264e0ab176.service($ServletRequestServicer_1264e0ab176.java)
at
org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:126)
at
org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:171)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at
org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427)
at
org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:832)
at
org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:167)
at
org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:120)
at
org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplicationHandler.java:823)
at
org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler.java:473)
at
org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:567)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1565)
at
org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.java:635)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1517)
at org.mortbay.http.HttpServer.service(HttpServer.java:954)
at org.mortbay.http.HttpConnection.service(HttpConnection.java:814)
at
org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981)
at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831)
at
org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244)
at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:357)
at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)
Caused by: java.lang.RuntimeException: Could not upload file help desk
ACD welcome.wav
at
org.sipfoundry.sipxconfig.site.common.AssetSelector.checkFileUpload(Unknown
Source)
at
org.sipfoundry.sipxconfig.site.common.AssetSelector.renderComponent(Unknown
Source)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.Block.renderForComponent(Block.java:65)
at
org.apache.tapestry.components.RenderBlock.renderComponent(RenderBlock.java:65)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.RenderBody.renderComponent(RenderBody.java:39)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at org.apache.tapestry.components.Any.renderComponent(Any.java:44)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.IfBean.renderComponent(IfBean.java:94)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.Block.renderForComponent(Block.java:65)
at
org.apache.tapestry.components.RenderBlock.renderComponent(RenderBlock.java:65)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.components.ForBean.renderComponent(ForBean.java:181)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.BaseComponent.renderComponent(BaseComponent.java:107)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at
org.apache.tapestry.AbstractComponent.renderBody(AbstractComponent.java:538)
at
org.apache.tapestry.form.FormSupportImpl.rewind(FormSupportImpl.java:624)
at org.apache.tapestry.form.Form.renderComponent(Form.java:196)
at
org.apache.tapestry.AbstractComponent.render(AbstractComponent.java:724)
at
org.apache.tapestry.services.impl.DefaultResponseBuilder.render(DefaultResponseBuilder.java:187)
at org.apache.tapestry.form.Form.rewind(Form.java:269)
at
org.apache.tapestry.engine.RequestCycle.rewindForm(RequestCycle.java:469)
... 45 more
Caused by: java.io.FileNotFoundException:
/var/sipxdata/configserver/phone/acd/audio/help desk ACD welcome.wav
(Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
at java.io.FileOutputStream.<init>(FileOutputStream.java:131)
127.0.0.1 - - [20/Jan/2010:17:18:51 -0600] "GET /vm_vxml/root HTTP/1.0"
200 3287
10.87.20.5 - - [20/Jan/2010:17:21:30 -0600] "GET
/phone/acd/audio/help%20desk%20ACD%20loop.wav HTTP/1.0" 404 357
10.87.20.5 - - [20/Jan/2010:17:21:30 -0600] "GET
/phone/acd/audio/help%20desk%20ACD%20welcome.wav HTTP/1.0" 404 360
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