On all of the EFK blind-transfer examples I've seen, you setup a prompt to enter the destination extension. I've tried this, and this works fine. The problem is that if you want to transfer using a speed-dial key, when you press the key, it does not mimic typing into the EFK prompt. Instead, it ignores the in-process EFK function and dials-up a new call.
I'm pretty sure I tried this approach with both 3.1.3 and 3.2.x. Has anyone actually got this to work with BLF speed-dial keys? Scott. -----Original Message----- From: Tony Graziano [mailto:[email protected]] Sent: Thursday, January 28, 2010 9:09 AM To: Scott Richesson; [email protected]; [email protected] Subject: Re: [sipx-users] XTRN-229 - Polycom attended transfers. 3.2 firmware has known issues. I would try the EFK approach with 3.1.3RevC. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: Scott Richesson <[email protected]> To: Tony Graziano <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]> Sent: Thu Jan 28 08:53:24 2010 Subject: RE: [sipx-users] XTRN-229 - Polycom attended transfers. Yes--- Just as a test to try to get around this attended transfer problem. Scott. -----Original Message----- From: Tony Graziano [mailto:[email protected]] Sent: Thursday, January 28, 2010 8:42 AM To: Scott Richesson; [email protected]; [email protected] Subject: Re: [sipx-users] XTRN-229 - Polycom attended transfers. Are you trying 3.2 firmware on a 4.0.4 system? ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: Jim Canfield <[email protected]>; [email protected] <[email protected]> Sent: Thu Jan 28 08:40:25 2010 Subject: Re: [sipx-users] XTRN-229 - Polycom attended transfers. On the 3.2.2 firmware, I can confirm that attended transfer still does NOT always work correctly, especially if there are multiple lines registered on the phones involved in the transfer. Here's what sometimes happens here when attempting the "attended" transfer: 1) The transferring phone winds up connected to voicemail of the transferred-to extension. 2) The transferred-to phone rings. 3a) If the party answers, the call is transferred successfully, (except for #1) 3b) If the party doesn't answer, the call drops. (By attended transfer, I mean turning on "AllowTransferOnProceeding", and having the transferring party hang-up before the transferred-to extension answers) I've also tried to use the EFK to setup a blind transfer soft-key. This didn't work either, because as far as I can tell, there is no way to use this function to transfer to a speed-dial BLF key (required for our attendant). So, yes, this is an ongoing frustration. Scott Richesson Cincinnati Fan -----Original Message----- From: Jim Canfield [mailto:[email protected]] Sent: Wednesday, January 27, 2010 11:17 PM To: [email protected] Subject: [sipx-users] XTRN-229 - Polycom attended transfers. This one was discussed quite a bit several months ago and it's been the source of much pain and suffering for customers. Especially new customers who expect to transfer and "Hang-up". Is there still a way to force a blind transfer without pressing the "blind" key before transferring? Has anyone confirmed proper behavior in 3.2.x firmware (Yes, I know there are other issues with 3.2)? _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
