On Sat, 2010-02-20 at 23:35 -0600, Josh Patten wrote: > I know there was talk a while back about permissions relating to call > forwarding but I need to know for future reference: Will the "forward > calls external" permission ever be brought back? There is a legitimate > need for this feature to prevent what I like to call "willful internal > toll fraud" (user sets call forwarding on their desk number from their > house to a long distance number and dials their desk number from their > home phone which is then forwarded to the long distance number so the > home number isn't charged long distance). As you have probably guessed, > this has happened before. > > I'm pretty sure if the higher-ups found out that I couldn't restrict > this they would be inclined to either find another solution or put the > whole project on hold. Perhaps there is a better way that I'm not aware of?
It would be possible to bring that back by creating a permission that prevents forwarding right in the configuration UI (for example, by requiring that calls are forwarded only to known internal endpoints), but that would also prevent that same user from forwarding a call to his/her home or cell phone. Ultimately, the mis-use you describe is essentially the same as that same user using a remote SIP phone (or just coming into the office after hours) to make a call through your system. If you were to restrict the ability of that user to make that call from the office phone, then the forwarding wouldn't work either, but that person might not be able to do their job. Some kinds of employee theft have to be dealt with at the social rather than the technical level. I believe that the new and improved CDRs will make this much easier to spot, incidentally. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
