http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2.pdf
According to page A-147 of this manual the following setting enables one
touch transfer:
Attribute
Permitted Values
Default
Default
attendant.resourceList.x.type
"normal" or
"automata"
"normal"
Type of resource being monitored.
If set to normal, the default action when
pressing the line key adjacent to this
monitored user is to initiate a call if the
user is idle or busy and to perform a
directed call pickup if the user is ringing.
Any active calls are first placed on hold.
If set to automata, the default action when
pressing the line key adjacent to this
monitored user is to perform a park/blind
transfer of any currently active call. If there
is no active call and the monitored user is
ringing/busy, an attempt to perform a
directed call pickup/park retrieval is made.
Any plans on implementing this or making it available in the config gui?
This would be immensely helpful for call parking/high volume attendants.
--
Josh Patten
Assistant Network Administrator
Brazos County IT Dept.
(979) 361-4676
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