Hi Mike, If your users have a PC as well then a possible solution would be to run a softphone (like x-lite 4.0 beta, although it seems to have disappeared from Counterpath's site) next to the polycom with the same number. In the softphone it is easy to add contacts, so it would be easier to get a complete list.
If a call comes in the user will either - see a number, when the call is finished add the contact with the appropriate name under the correct group (Company A, B, C.....). - see the name and number once it has been added. Calls should be answered on the polycom of course (or not...if you invest in a chat50 or a headset). If you have access to the users PC's you could merge the contact files etc etc.................... Best regards / Mit freundlichen Grüßen / Sincères salutations Paul [email protected] wrote on 11-03-2010 14:31:04: > > ----- Message from "Burden, Mike" <[email protected]> on Thu, 11 Mar 2010 > 08:31:02 -0500 ----- > > To: > > "Eric Varsanyi" <[email protected]> > > cc: > > [email protected] > > Subject: > > > > Two problems with that.... > Re: [sipx-users] Outgoing caller ID name & number? > 1. It makes the phonebooks on the Polycoms difficult to use if > there are too many entries > > 2. I don’t know all of the possible “non-primary” phone numbers for > all of my Customers. > > And the person that answers the phone is not the person that can add > entries to the phonebook, so it’s hard to get around #2 by entering > them on a case-by-case basis. > > > Mike Burden > Lynk Systems, Inc > e-mail: [email protected] > Phone: 616-532-4985 > > > > From: Eric Varsanyi [mailto:[email protected]] > Sent: Wednesday, March 10, 2010 7:04 PM > To: Burden, Mike > Cc: [email protected] users > Subject: Re: [sipx-users] Outgoing caller ID name & number? > > An other option might be to use the directory in the polycom's -- it > will convert the number to a speed dial (or regular) directory entry > and display that info when the phone rings. With 4.0.4 you can also > hack up some .vm files in sipxecs and make distinctive rings on the > polycoms (based on the caller number). The downside is the directory > support in sipxecs is confusing (the only way I've found to create a > phone book is by importing it from gmail, in 4.0.4 the .VCS thing > didn't work for me at all) and doesn't directly support any polycom > features. You can inject XML straight into your polycom config files > (unmanaged by sipxecs) to get around some of the limitations short term. > > -Eric >
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