In your dial plan, have you made the dial 9 mandatory? Do you in fact need that 9 dialed because of route concerns, or is it unnecessary. You can make the dialing of that prefix optional if you want in your gateway options. The 1 for long distance is optional as well if you chose.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Robert B Sent: Thursday, March 18, 2010 9:24 AM To: Tony Graziano Cc: [email protected] Subject: Re: [sipx-users] Polycom dialing/call-back without pressing 9... Tony, I'm half-way there on following you. So, a call comes into the Polycom. I miss the call. The "Missed call" list shows a ten digit number (NPA-NXX and subscriber ID). If I select one of those numbers and press the Dial softkey, I get rapid busy because I have no matching dialplan on the PBX. It sounds like I need to make the following custom dialplan on the PBX: Prefix 1 + 10 digits No prefix + 10 digits The resulting call should be: Dial 9 and append Entire Dialed Number But this doesn't make much sense, because it wants me to add gateways -- which I never send "9" to. -- Robert On 3/18/2010 11:11 AM, Tony Graziano wrote: > Custom dialplan in sipconfig. > > Prefix 9 + 11 digits > Resulting action send "matched suffix". Etc. > > Or 91 + 10 digits > Send matched suffix > > Be sure to place it in the appripriate place in your dialplan, activate. > Phones no changes. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
