Hi Winson, Thank you for your reply, appreciate it.
I will try your suggestion soon as I get in the office tom. Actually, we are stuck with this problem. ;(( For our PSTN, we use FXO interface (RJ11) and not PRI. We're not using any converter. Thanks and best regards, Rhon On Mon, Apr 12, 2010 at 1:08 PM, Winson (Elabram) <[email protected]>wrote: > Dear Rhon, > > hi Rhon sorry i for late reply because i no in the office in this weekend > > So you can call properly right now? > > You can try use some of the softphone to trace the log, > > 1. install one softphone > 2. install wireshark http://www.wireshark.org/download.html > 3.open the wireshark after point to you network connection > > > 4.try to use your softphone to PSTN call > > 5. after stop the services on wireshark and check all the incoming and > outgoing in wireshark > a) stop service > b) telephony -> voip call > c) click Graph > d) check is it the phone number call is correct > > because sometime is the prefix is not correct will make the phone call > wrong, > 2nd is the your PSTN BNC gateway connect to your m1k issue (does you use > any converter to converb you PRI to RJ48? ) since you can receive call > should be ok. > > > > > Rhon wrote: > > Hi, > > From the gui I cannot see the LOG you're referring to. Is it located in the > Status/Diagnostic button? I don't see anything in there except what is > posted earlier. > > @Winson > We have 7digit number for our pstn number and in my dialplan I have these > settings: > > Name: Local > PSTN prefix: 9 > External Number Lenght: Any no. of digits > > I tried stipping 1 digit but it does not make any difference. I still get a > busy tone. > > Hope you can help me. > > Thanks > > Rhon > > On Fri, Apr 9, 2010 at 6:23 PM, Winson (Elabram) > <[email protected]>wrote: > >> I agree what Tony said, better check you LOG file what is the number >> going out? >> after base on the number to setting out the Stripped Digits from >> Manipulation >> Tables > Dest Number IP->Tel >> >> Hope can help you :) >> >> >> Tony Graziano wrote: >> >> None that I know of. If you cannot make the call from any phone >> (Cisco/Polycom/softphone), I would ensure the call is getting to the gateway >> first. >> >> The audiocodes has a logging function that will let you see the log in >> realtime at the browser. If the call is getting to the AC, you should be >> able to determine what number is being sent, and whether the is a visible >> error message or reason. If you do not see the call getting to the AC, then >> looking at your dialplan in the proxy and permissions would be the next >> step. >> >> On Fri, Apr 9, 2010 at 5:42 AM, Rhon <[email protected]> wrote: >> >>> Hi Tony, >>> >>> I also did that but it's still unable to make outgoing calls. >>> >>> Are there any settings that I have to manually configure on my Audiocodes >>> Gateway? >>> >>> Thanks >>> >>> Rhon >>> >>> >>> On Fri, Apr 9, 2010 at 4:53 PM, Tony Graziano < >>> [email protected]> wrote: >>> >>>> Dont dial the first "9" at the phone. Just dial the 7 digit number. >>>> >>>> On Fri, Apr 9, 2010 at 4:13 AM, Rhon <[email protected]> wrote: >>>> >>>>> Hi Everyone, >>>>> >>>>> I have another problem. I cannot call a PSTN number from a local >>>>> extension (say 400). >>>>> >>>>> In my DialPlan I have the following settings: >>>>> >>>>> Name: Local >>>>> PSTN prefix: 9 >>>>> External Number Lenght: Any no. of digits >>>>> >>>>> On my cisco phone when I dial 98886655, I can see on the screen >>>>> "Session Progress" and after a few seconds dropped the call. >>>>> >>>>> I can call any extension from the PSTN though. >>>>> >>>>> Please help. >>>>> >>>>> Rhon >>>>> >>>>> _______________________________________________ >>>>> sipx-users mailing list [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> ------------------------------ >> >> _______________________________________________ >> sipx-users mailing list [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> >> > >
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