Hmm. Step 5 doesn't exist for me. After 4, I have the list of ring
tones, but I don't see where I can select "Attendant Calls"
This site seems to say the same thing you said
http://knowledgebase.polycom.com/knowledgebase/End%20User/Tech%20Alerts/Audio/SoundPoint_IP_Enhanced_BLF_QT37381.pdf
but it still isn't what I am seeing. Am I missing something obvious here?
On 4/10/2010 1:31 PM, Josh Patten wrote:
It will ring if there is a ringtone set for "attendant calls" locally
on the phone. To fix this, set the ringtone to "silent" for attendant
calls.
1. Press the *Menu* button.
2. Select the *Settings...* menu item.
3. Select the *Basic...* menu item.
4. Select the *Ring Type...* menu item.
5. Select *Attendant Calls*.
6. Select your preferred ringtone, or select *Silent*. You may
sample them by pressing the *Play* softkey.
Matthew Kitchin (public/usenet) wrote:
*bump*
Not to be a pest, but I'm pretty sure someone else on here is monitoring
call parks with Speed dial/presence. Can you verify if the phone
(polycom 550) monitoring it rings every time a call is parked? It would
really help if I knew if this is something that can;t be fixed, might be
able to be fixed, fixed with new polycom firmware, etc.
Thanks as always!
-Matthew
On 4/7/2010 9:22 AM, Matthew Kitchin (public/usenet) wrote:
I'm not using a headset. I'm running 3.1.3C split. I'm confident of
that, but I can't find a way to double check remotely. The web
interface for the phone doesn't seem to give any indication of the
firmware.
I can try upgrading when it is supported within Sipx.
As for the comment farther down, I don't see any options around the
ringing settings mentioning "ring on primary extension only".
I know there have been other discussions about people monitoring call
parking with this method. Do others see the same behavior and just
deal with it?
Thanks for your help!
-Matthew
On 4/7/2010 8:50 AM, Geoff Van Brunt wrote:
Also, there was a bug in an older version of Polycom firmware. If you
had any kind of headset attached, you would hear a ring on it for all
the presence notifications even though the phone itself did not. This
may be related to that issue depending on your setup.
-----Original Message-----
From:[email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: April-06-10 5:16 PM
To: Picher, Michael;[email protected]
Subject: Re: [sipx-users] Disable ring on presence speed dial for parked
call
I thought I checked everywhere, but I could have easily missed it. I'm
at the airport now, but I will check again tomorrow.
------Original Message------
From: Picher, Michael
To: Matthew Kitchin (public/usenet)
To:[email protected]
Subject: RE: [sipx-users] Disable ring on presence speed dial for parked
call
Sent: Apr 6, 2010 4:09 PM
Did you check the sipXecs settings in the Polycom around ringing? You
might be able to make it ring on primary extension only.
-----Original Message-----
From:[email protected]
[mailto:[email protected]] On Behalf Of Matthew
Kitchin (public/usenet)
Sent: Tuesday, April 06, 2010 3:10 PM
To:[email protected]
Subject: [sipx-users] Disable ring on presence speed dial for parked
call
I'm running Sipx 4.0.4, sixbridge, Verizon VOIP, No firewall (not
needed, private connection), Polycom 450s and 550s - bootrom 4.2.1,
firmware 3.1.3C split.
This facility has one person answer almost every call and put it on a
parked extension. I set the main admins 550 to monitor the three busiest
parking extensions. I added them in speed dial and checked the subscribe
to presence box. It works great except for one thing. Every time a call
is parked to one of those 3 extensions, her phone rings. People keep
hearing that rings and running to her phone to try and answer. IS there
any way to stop her 550 from ringing when a call is parked to an
extension she monitors?
Thanks,
Matthew
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