I would simply ask them why they are sending the disconnect. It could be something simple like they want to see another method for keepalive.
If they are giving you problems, there are several good templates for ITSP's in 4.x. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: Nathaniel Watkins <[email protected]> To: Tony Graziano <[email protected]> Cc: M. Ranganathan <[email protected]>; [email protected] <[email protected]> Sent: Mon Apr 19 20:47:54 2010 Subject: RE: [sipx-users] 1:28 - disconnects Session Timer Interval is set to the default (1800 seconds)... ________________________________ From: Tony Graziano [[email protected]] Sent: Monday, April 19, 2010 7:30 PM To: Nathaniel Watkins Cc: M. Ranganathan; [email protected] Subject: Re: [sipx-users] 1:28 - disconnects <method>BYE</method> <frameId>10 /tmp/trace.DZS25547/_.sipxbridge.trace.xml:1506</frameId> <remoteHostPort>216.82.225.24:5060<http://216.82.225.24:5060></remoteHostPort> <isOutgoing>false</isOutgoing>- <message>- <![CDATA[BYE sip:[email protected]:5080;transport=udp SIP/2.0Via: SIP/2.0/UDP216.82.225.24;rport=5060;branch=z9hG4bKjBpggDa1v004D;received=216.82.225.24Max-Forwards: 70From:<sip:[email protected]<mailto:sip%[email protected]>;user=phone>;tag=NDKUr0c1KHg7pTo: "Nathaniel Watkins"<sip:[email protected]<mailto:sip%[email protected]>>;tag=7271810901139709561Call-ID: [email protected]: 129741084 BYEContact: <sip:[email protected]:5060;transport=udp>User-Agent: FreePBX TrunkingAllow:INVITE,ACK,BYE,CANCEL,OPTIONS,PRACK,MESSAGE,SUBSCRIBE,NOTIFY,REFER,UPDATE,REGISTER,INFO,PUBLISHSupported: timer,precondition,path,replacesReason: SIP;cause=408;text="Session timeout"Content-Length: 0They don't like the call. There is a session timer.Ensure you dont have a silly timer setting like 180 (iinstead of 1800) inyour gateway:ession Timer Interval (Default: 1800) Session Timer Interval (seconds). Time interval between in-dialogINVITE requests to keep the session alive.On Mon, Apr 19, 2010 at 7:21 PM, Nathaniel Watkins<[email protected]<mailto:[email protected]>> wrote:> attached is the phone call log - session timeout...any idea why?>> Also - I've had issues with outgoing caller-id from this ITSP - I'vecalled and they've stated the caller-id is just garbage...that may beanother discussion however.>> Thanks>> ________________________________________> From: Tony graziano[[email protected]<mailto:[email protected]>]> Sent: Monday, April 19, 2010 3:06 PM> To: M. Ranganathan> Cc: Nathaniel Watkins;[email protected]<mailto:[email protected]>> Subject: Re: [sipx-users] 1:28 - disconnects>> Yes. Trace would show you if the disconnect (BYE) was sent from which> side. More importantly it might show the call not getting a proper> acknoweldgement and may sipstation does not know the call was actually> "connected".>> Alternately, if this is a recent upgrade, you might consider deleting> and recreating the trunk with the identical settings to see whether or> not there's a issue there.>> Remember when making the siptrace to turn some logging up becuase the> information from the phones is needed in a case like this.>> On Mon, Apr 19, 2010 at 3:02 PM, M. Ranganathan<[email protected]<mailto:[email protected]>> wrote:>> On Mon, Apr 19, 2010 at 2:35 PM, Nathaniel Watkins>> <[email protected]<mailto:[email protected]>> wrote:>>> I just made a call thru sipstation – should be very similar tobandwidth.com<http://bandwidth.com>>>> – and it disconnects at 1:28…>>>>>>>>>>>> I’m assuming there is a setting that was changed on the upgrade…>>>>>>>>>>>> Survey says:______________________>>>>>> Survey says: Show me the trace>>>>>>>>>> ________________________________>>> This message and any files transmitted with it are intended only for the>>> individual(s) or entity named. If you are not the intended individual(s)or>>> entity named you are hereby notified that any disclosure, copying,>>> distribution or reliance upon its contents is strictly prohibited. Ifyou>>> have received this in error, please notify the sender, delete theoriginal,>>> and destroy all copies. Email transmissions cannot be guaranteed to be>>> secure or error-free as information could be intercepted, corrupted,lost,>>> destroyed, arrive late or incomplete, or contain viruses. Garrett County>>> Government therefore does not accept any liability for any errors or>>> omissions in the contents of this message, which arise as a result ofemail>>> transmission.>>>>>>>>> Garrett County Government,>>> 203 South Fourth Street, Courthouse, Oakland, Maryland 21550>>> www.garrettcounty.org<http://www.garrettcounty.org>>>>>>> _______________________________________________>>> sipx-users mailing [email protected]<mailto:[email protected]>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users>>> sipXecs IP PBX -- http://www.sipfoundry.org/>>>>>>>>>>> -->> M. Ranganathan>> _______________________________________________>> sipx-users mailing [email protected]<mailto:[email protected]>>> List Archive: http://list.sipfoundry.org/archive/sipx-users>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users>> sipXecs IP PBX -- http://www.sipfoundry.org/>>>>>> --> ======================> Tony Graziano, Manager> Telephone: 434.984.8430> Fax: 434.984.8431>> Email: [email protected]<mailto:[email protected]>>> LAN/Telephony/Security and Control Systems Helpdesk:> Telephone: 434.984.8426> Fax: 434.984.8427>> Helpdesk Contract Customers:> http://www.myitdepartment.net/gethelp/>> Why do mathematicians always confuse Halloween and Christmas?> Because 31 Oct = 25 Dec.--======================Tony Graziano, ManagerTelephone: 434.984.8430Fax: 434.984.8431Email: [email protected]<mailto:[email protected]>LAN/Telephony/Security and Control Systems Helpdesk:Telephone: 434.984.8426Fax: 434.984.8427Helpdesk Contract Customers:http://www.myitdepartment.net/gethelp/Why do mathematicians always confuse Halloween and Christmas?Because 31 Oct = 25 Dec. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
