First: Ensure you have the proper device files uploaded via the sipxconfig>devices>device files.
You should have bootrom version 4.x (any 4.x version is fine) and firmware 3.1.3RevC. The phones should load that without a config file when they boot up. Make sure you create the phone by the phone mac address and add the line, then send the profile to the phone. If your scs is on a sparate vlan, make sure you manually set that in the ethernet setup menu from the lcd of the phone or your dhcp server is able to send it automatically. You should also try to use firefox or IE for access to sipxconfig. On Fri, Jun 11, 2010 at 12:40 PM, Thomas Packert <[email protected]> wrote: > Hello all, > > > > This is my first request for help on the SipFoundry list serve. > > > > We have a new Nortel SCS500 system and have an error with the Polycom > Phones. If they reboot they will not come back up. We have 9 Polycom 550 > phones. The Cisco 7960s boot up fine and are working perfectly. It is just > the 9 Polycom 550s. They used to work, but when I added speed dial entries > and pushed profiles, something broke last Wednesday. > > > > I can see the DHCPREQUEST and DHCPOFFER messages from the phone that try to > boot, but I am not seeing the TFTP request at all for the Polycoms. > > When I click on any Polycom Phone in the web application it crashes this > error “s An internal error has occurred. Click here to continue.” > > > > In the sipxconfig.log this error appears, everytime I attempt to display > phones in the Devices Menu and the list of phones contains a Polycom phone. > > > > "2010-06-04T20:44:44.988000Z":32:JAVA:WARNING:phonesystem.carecloud.local:P1-13:00000000:RequestExceptionReporter:"Unable > to process client request: Unable to read OGNL expression '<parsed OGNL > expression>' of > $phonelabel...@f3fb404a[phone/EditPhone/$phone$PhoneNavigation.$phone$PhoneLabel]: > org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with > org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone" > > org.apache.tapestry.BindingException: Unable to read OGNL expression > '<parsed OGNL expression>' of > $phonelabel...@f3fb404a[phone/EditPhone/$phone$PhoneNavigation.$phone$PhoneLabel]: > org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with > org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone > [context:/WEB-INF/phone/PhoneLabel.html, line 12] > > at > org.apache.tapestry.binding.ExpressionBinding.resolveExpression(ExpressionBinding.java:145) > > > > > > If you look at this error message it is saying > “org.sipfoundry.sipxconfig.phone.polycom.PolycomPhone incompatible with > org.sipfoundry.sipxconfig.phone.cisco.CiscoPhone” So my question is, why is > the Polycom.Phone being compares to a Cicso.Phone. Where should I look? > Hopefully someone knows the answer to this already. > > > > Other than this, having a great time with the SipXecs/SCS500 system. > > > > Thanks in advance, > > Tom > > The information contained in this e-mail is strictly confidential and for > the intended use of the addressee only as it may contain information that is > privileged and confidential. Any disclosure, use or copying of the > information by anyone other than the intended recipient is prohibited. If > you have received this message in error, please notify the sender > immediately by return e-mail and delete the message and any attachments from > your system. 2009 CareCloudSM Intellectual Property. All rights reserved. > CareCloud and the CareCloud logo are trademarks of CareCloud Corporation. > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
