No really, reset the phones to defaults. I am assuming you used sipxconfig to configure these phones.
The latest version these support is firmware 2.1.3 and bootrom 3.2.3 http://downloads.polycom.com/voice/voip/sp_ss_sip/spip_ssip_2_1_3_rel_sig.zip http://downloads.polycom.com/voice/voip/sp_bootrom/BootRom_3_2_3RevB_release_sig.zip I have sites running these version on sipxecs 4.2 with soundpoint ip 500's and THIS_ALWAYS_WORKS. Upload these files into device files. Devices>Device Files>Add Files...Polycom Soundpoint Name Last_Soundpoint_500 (apply), choose "Last_Soundpoint_500", choose and browse to the firmware and bootrom and click APPLY. Once it signals it has successfully uploaded it, click ACTIVATE and reboot the phones manually if need be. Assuming your DHC server is sending tftp info or you manually set ftp info to the sipxecs server, it will pick these up. Once they have the bootrom, firmware and config, "Deactivate" this bundle (it doesn't play well with newer phones). Activate and restart just the soundpoint IP 500's so they load the bootrom and firmware, then deactivate as soon as they have finished loading these. I think the information todd posted was due to sipx not supporting certain information between versions, and is not really something you need to do today. On Tue, Jun 15, 2010 at 3:27 AM, Todd Hodgen <[email protected]> wrote: > Layne Evans had an answer for this issue back in May, 2009. I've cut and > pasted the majority of his solution below. It's not pretty, but it does > work on the old legacy Polycom phones. > > ------ > > The problem is the fact that the polycoms need the whole config from the > sip.cfg and phone1.cfg sent for everything to be set up properly. The > easiest way to do this is to load a file that just contains the items you > would like to be different first then load the default files, this is the > method sipX is using. The problem is that now sipX (I am using > 4.0) is setup to deal with these older phones the way Polycom has > recommended and the default files are not being loaded. > > The temp solution that I came up with is as follows: > Get the default files, phone1.cfg and sip.cfg, from the Polycom SIP release > that you are using for the phones. Copy these to the tftproot dir, I would > assume that in most installs this would be > /var/sipxdata/configserver/phone/profile/tftproot > Then rename them to something that makes sense, in my case I am using ver. > 2.1.3, so I named them polycom_phone1_213.cfg and polycom_sip_213.cfg. > > Now do any configuration needed for the phone in sipXconfig and load the > profile to the phone, if your phone is already registered it will reboot and > still be incorrect until the next part. Now go back to the tftproot dir and > edit the < mac address>.cfg for the phone and edit the following lines to > look like this <APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_212.ld" > CONFIG_FILES_SPIP300="0004f20178ef-sipx-sip.cfg, > 0004f20178ef-sipx-phone.cfg, 0004f20178ef-sipx-device.cfg, > polycom_phone1_213.cfg, polycom_sip_213.cfg"/> > > <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_212.ld" > CONFIG_FILES_SPIP500="0004f20178ef-sipx-sip.cfg, > 0004f20178ef-sipx-phone.cfg, 0004f20178ef-sipx-device.cfg, > polycom_phone1_213.cfg, polycom_sip_213.cfg"/> > > Each of these are a single line in the config file and of course use > whatever name you used for the files. Reset your phone and everything should > be working. I am using bootrom 4.1.2 on these phones, I do not know if > earlier bootroms will work the same. > > The reason this is a temporary fix is that if you modify the settings for > the phone in sipXconfig and load the profile it will write over the < mac > address >.cfg file and remove your edits. So you have to go back and edit > the file then reset the phone again. Of course a more permanent fix would be > to alter the program to add something similar when it created the file, but > I am not sure it is worth the time to support these older phones. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Tony Graziano > Sent: Monday, June 14, 2010 5:44 PM > To: [email protected]; [email protected] > Subject: Re: [sipx-users] Polycom 500 phones register and work but dont ring > > These are old and eol. You should default the phones to get rid of any > manual settings. > > Your message isn't clear. You can make internal calls but they don't ring? > You don't need to register to call the AA. Check diagnostics to see if it is > really registered. > > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: [email protected] <[email protected]> > Sent: Mon Jun 14 19:45:17 2010 > Subject: [sipx-users] Polycom 500 phones register and work but dont ring > > > Content-Type: text/plain; > charset="utf-8" > Content-Transfer-Encoding: 8bit > Organization: SipXecs Forum > X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <47750> > Message-ID: <[email protected]> > > > > Hi Im having problems with a couple of polycom soundpoint > 500 phones that work great apart of the fact that they dont > ring. Im able to make intenal calls from one to the other > with no problem. I checked the volume and everything seems > to be fine. Is there any weird checkbox I might be missing > guys? > > Thanks of your help. > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
