3 things. 1. Far end does not need anything forwarded. 2. You need to provision the phone remotely via ftp (best choice) or tftp. Set the public ip of the sipx system in its server menu and make sure the port is forwarded at the sipx side. 3. Don't uise above 3.1.3RevC on a remote deployment! Ypu have been warned. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431
Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: [email protected] <[email protected]> Sent: Wed Jul 14 17:16:11 2010 Subject: [sipx-users] Polycom IP 430 won't register remotely I already posted this on the forum, but haven't gotten any replies yet. I know i'm not supposed to send to the list as well, but i'm not sure if it got sent out. Now that i'm aware of the list i'll use this from now on. Good evening all, I am working with sipX 4.2. I set this up about 2 months ago I believe. Everything has been working fine in the main office. Incoming calls, outgoing calls, internal calls...all that good stuff. All phones are Polycom Soundpoint IP 430 (v3.2.3). Now i'm trying to set up two more 430s at a remote location. I connected the phones to the main office LAN for provisioning. They were configured exactly the same as the other phones except that for these phones I filled in the outgoing proxy information. Once configured, the phones worked as expected in the main office. When I brought the phones to the remote office, I hoped they would just plug and play. I should have known better. All configuration on the sipX is correct. NAT traversal is enabled and the server is behind a NAT as well, with that check box selected. Internet calling is disabled and the local subnet and domain are specified. sipXbridge is in use. Ports on the near-end firewall are being forwarded as required (5060, 30000-31000). SIP ALG is off and the firewall is not equipped with SPI. Near-end is an Actiontec MI424-WR router through Verizon FiOS. Far-end is a Westell G90-610015-20 ADSL2 modem (SIP ALG also off and no SPI present). I setup x-lite softphone on my laptop at the remote site. It registers with no problem. I was able to make an outgoing call and also call the IVR with no problems. I had someone call me from the main office and there were no problems there either. So it would appear to me that there is some sort of configuration issue in the Polycom 430 that is escaping me. Any guidance would be IMMENSELY appreciated. Thanks -Gary -- Gary J. Luca Jr. 781-333-8087 http://www.linkedin.com/in/garylukes _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
