Do you have support from nortel/avaya on their products? Have you glanced through the JIRA with your phone model to see their notes?
============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: Josh Patten <[email protected]>; [email protected] <[email protected]> Sent: Fri Jul 30 12:19:19 2010 Subject: Re: [sipx-users] Music on Hold not working I don't see anything wrong with my tone. I have waited for 3 days while people who say "Your product is crap" get their issues resolved. I have helped another list member with several of his issues 1 on 1. I have "bumped" my post once. These phones were sold as part of the Nortel SCS 500 package. MOH worked perfectly when we were running SCS 3.0 What is the basic setup for MOH? I have read "turn off MOH for the phones, turn it on for the conference bridge, etc." in my searching, but no step-by-step "how to" configure it out of the box. I have found the newest available firmware from a list member but have not pushed it out to all the phones yet. I will do that and test MOH. As far as "Jira" and "bug reporting": where is the how-to process on that procedure? I feel like I've fallen into a "Sipx Jungle" with no map and no guide. I've found that the wiki is less than helpful for most of these features. Is there a good write-up somewhere that will help me out? Also, about the BLF. What should I be looking for there "in general" (not phone-specific)? Thank you for your responses, gentlemen, Danny -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Josh Patten Sent: Friday, July 30, 2010 11:08 AM To: [email protected] Subject: Re: [sipx-users] Music on Hold not working Posting responses with that tone isn't exactly going to get you a rosy response on the issue. Most people on this list don't run those phones so it may be a while before you get a response on this. If you have seen evidence that newer firmware revisions will help with your issues then my suggestion is to find the firmware or pay a reseller for it. Josh Patten Assistant Network Administrator Brazos County IT Dept. (979) 361-4676 On 7/30/2010 11:03 AM, Danny Shay wrote: > I don't understand. Is there just no interest in helping me get MOH > working? Is there some mega-useful knowledgebase somewhere that I haven't > stumbled upon? Have I somehow misspoken and gotten the cold shoulder on my > issues? (my issues being the MOH not working and BLF lights just > flashing on the LG-Nortel LIP-68xx phones.) > > > > Danny > > > -----Original Message----- > From: Douglas Hubler [mailto:[email protected]] > Sent: Wednesday, July 28, 2010 12:17 PM > To: Danny Shay > Cc: [email protected] > Subject: Re: [sipx-users] Music on Hold not working > > On Wed, Jul 28, 2010 at 1:00 PM, Danny Shay<[email protected]> wrote: > >> We recently installed Sipx 4.2 (currently on build 4.2.1-018932 >> 2010-06-22T03:27:31 build34). The phones that are in use are all >> LG-Nortel LIP-68xx models, currently running 1.2.38sp firmware. >> >> Music on hold is not working. >> > did it work with past releases? i.e. is this a regression? > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
