I am using the same gateway with Voxitas for local, LD and tollfree. Because
they are using +1, I've set up the dial plan as you suggested to enable dialing
from the missed calls on the phone since the incoming caller ID shows +1 as
well. I have a basic dial plan of 10 digits, 1 appended then the gateway adds
+. So all calls made by the users are 10 digits on the phone (local, LD and
TFN). Results in dialing an external and mobile phone using different
iterations of the caller ID number on the gateway are quite strange.
+1XXXXXXXXXX - no caller id on external; cell phone says forwarded call and my
cell number shows as the incoming
1XXXXXXXXXX - caller id shows truncated CompanyName and blank numbers on
external phone; cell phone does the same as above
XXXXXXXXXX - same as above.
I notice that setting Caller ID for user does not over ride the Caller ID set
on the gateway anymore as well. The majority of the phones are set to display
the main office number as caller ID. A few individuals had their assigned DID
set as the caller id, but that's not working now.
Looking at the sipproxy.log, the invite is sip:NPANXXYYYY
What does the Call ID suppose to look like, mine shows
Call-ID: [email protected]
Ly Tran
From: Tony Graziano
Sent: Tue 8/10/2010 2:21 PM
To: Tran, Ly V.
Cc: [email protected]
Subject: Re: [sipx-users] Calling Toll Free #s failing after 4.2.1 Update
Well, it would help to know what your gateway is doing and how your dialing
rules work. I don't use voxitas so I can't help with anything that might be
peculiar there. Is your gateway set to add any digits to "all call" through the
gateway? Is you dialplan doing this either? Do you have a separate dialplan for
toll free (depending on how your configuration is done, you might not need to).
If you tail the sipproxy log can you see what is in the invite you are sending
to the gateway?
invite sip:1NPANXXYYYY or sip:NPANXXYYYY ??
On Tue, Aug 10, 2010 at 3:14 PM, Tran, Ly V. <[email protected]> wrote:
Just noticed that we are unable to make any outbound calls to toll free numbers
after this latest update. We were able to on the previous version. We are
using Voxitas as the ITSP. Has anyone else seen this or tested TFN dialing
after the update? Normal local and long distance phone calls are working.
Voxitas tells us that our From URI is incorrect, and we need to provide a
valid 10 digit number when dialing out to TFNs. I'm not sure what that means
since our default caller id is set to with our valid main office number on the
gateway. When we dial a TFN, after about 10s the display on the phone says
"disconnected, temporary failure".
Ly Tran
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--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
sip: [email protected]
Fax: 434.984.8431
Email: [email protected]
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]
Fax: 434.984.8427
Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/
Why do mathematicians always confuse Halloween and Christmas?
Because 31 Oct = 25 Dec.
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