Well, tried removing the +1 from the gateway and added to the individual dialplans. Local / LD calls still works, but toll free numbers still doesn't work. It's time for Voxitas to dig deeper to see if they have made any recent changes or something in Sipx from the recent updates. Outgoing caller ID is not working at this point to external phones or cell phone.
Ly Tran -----Original Message----- From: Tony Graziano [mailto:[email protected]] Sent: Tuesday, August 10, 2010 4:31 PM To: Tran, Ly V.; [email protected] Cc: [email protected] Subject: Re: [sipx-users] Calling Toll Free #s failing after 4.2.1 Update Well, the rule to take +1 at the gateway should be removed and +1 should be added to the individual dialplans or if your gateway does not require registration you can create anotgher instance of it and not add +1 and send 10 digit toll free calls to that gateway. Or you can get a voip.ms account just sending toll free calls there. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: Tran, Ly V. <[email protected]> To: Tony Graziano <[email protected]>; [email protected] <[email protected]> Cc: [email protected] <[email protected]> Sent: Tue Aug 10 17:13:08 2010 Subject: RE: [sipx-users] Calling Toll Free #s failing after 4.2.1 Update I am using the same gateway with Voxitas for local, LD and tollfree. Because they are using +1, I've set up the dial plan as you suggested to enable dialing from the missed calls on the phone since the incoming caller ID shows +1 as well. I have a basic dial plan of 10 digits, 1 appended then the gateway adds +. So all calls made by the users are 10 digits on the phone (local, LD and TFN). Results in dialing an external and mobile phone using different iterations of the caller ID number on the gateway are quite strange. +1XXXXXXXXXX - no caller id on external; cell phone says forwarded call and my cell number shows as the incoming 1XXXXXXXXXX - caller id shows truncated CompanyName and blank numbers on external phone; cell phone does the same as above XXXXXXXXXX - same as above. I notice that setting Caller ID for user does not over ride the Caller ID set on the gateway anymore as well. The majority of the phones are set to display the main office number as caller ID. A few individuals had their assigned DID set as the caller id, but that's not working now. Looking at the sipproxy.log, the invite is sip:NPANXXYYYY What does the Call ID suppose to look like, mine shows Call-ID: [email protected] Ly Tran From: Tony Graziano Sent: Tue 8/10/2010 2:21 PM To: Tran, Ly V. Cc: [email protected] Subject: Re: [sipx-users] Calling Toll Free #s failing after 4.2.1 Update Well, it would help to know what your gateway is doing and how your dialing rules work. I don't use voxitas so I can't help with anything that might be peculiar there. Is your gateway set to add any digits to "all call" through the gateway? Is you dialplan doing this either? Do you have a separate dialplan for toll free (depending on how your configuration is done, you might not need to). If you tail the sipproxy log can you see what is in the invite you are sending to the gateway? invite sip:1NPANXXYYYY or sip:NPANXXYYYY ?? On Tue, Aug 10, 2010 at 3:14 PM, Tran, Ly V. <[email protected]> wrote: Just noticed that we are unable to make any outbound calls to toll free numbers after this latest update. We were able to on the previous version. We are using Voxitas as the ITSP. Has anyone else seen this or tested TFN dialing after the update? Normal local and long distance phone calls are working. Voxitas tells us that our From URI is incorrect, and we need to provide a valid 10 digit number when dialing out to TFNs. I'm not sure what that means since our default caller id is set to with our valid main office number on the gateway. When we dial a TFN, after about 10s the display on the phone says "disconnected, temporary failure". Ly Tran _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
