I have wasted around 80 hours tracking issues with every single version of the bria phone with them. not one helpful hint, clue or resolution from them. I think their support system really only works for very large customers.
Now I have to try to convince them to make 3.0 available again... such a broken record with them. I have posted a reply, we have told everyone to resist clicking the upgrade option... I would again emphasize being able to control the codeserver url via sipx would be handy, because you can fake it until you know something works, then push it out... then fake it again. On Thu, Aug 19, 2010 at 8:42 AM, Michael Picher <[email protected]> wrote: > Posted something on their forums: > http://forums.counterpath.com/viewtopic.php?f=29&t=17186 > > Have you called them yet? > > > On Wed, Aug 18, 2010 at 10:00 AM, Michael Picher <[email protected]>wrote: > >> I can confirm this. I was actually running 3.1.1 which was operating fine >> and now with 3.1.2 they broke it again.. >> >> The update must have been specifically to break it as having it working is >> clearly not acceptable... >> >> On Tue, Aug 17, 2010 at 2:15 PM, Tony Graziano < >> [email protected]> wrote: >> >>> I had counterpath issues today... like that is any surprise. They started >>> notifying users of an update. 3.0 users who are entitled now get a 3.1 >>> version installed. Presence is now broken (again). Does anyone "know" if >>> this works? Now contacts are showing up 4 times, and presence is not >>> working. >>> >>> I think a JIRA to block or specify codeservers for Counterpath phones >>> should be in order. That way an admin can at least figure out a way to >>> "control" the upgrade process instead of being chaotically introduced to >>> bugs... >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> There are 10 kinds of people in this world, those who understand binary >> and those who don't. >> >> [email protected] >> blog: http://www.sipxecs.info >> call: sip:[email protected] <sip%[email protected]> >> > > > > -- > There are 10 kinds of people in this world, those who understand binary and > those who don't. > > [email protected] > blog: http://www.sipxecs.info > call: sip:[email protected] <sip%[email protected]> > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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