The Moderator has the version of this message with the file attachments (snapshot and sipviewer xml) as they are slightly over the byte limit.
From: McIlvin, Don Sent: Friday, August 20, 2010 11:55 AM To: [email protected] Subject: Job Failures on Restart after projection completes OK I am consistently (100%) getting this job failure on the Automatic Restart function for my Polycom phones from Sipxconfig. Logged in as superadmin. Job <javascript:tapestry.form.submit('refreshForm',%20'linkColumn');> Start Time <https://nem-ma-sipx1:8443/sipxconfig/admin/JobStatusPage,tableColumnCom ponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=A admin%2FJobStatusPage%2C%24TableView&sp=Sstart&state:admin/JobStatusPage =BrO0ABXcnAAAAAQEADiRjb21tb24kQm9yZGVyABBpbml0aWFsU2Vzc2lvbklkdAANN25tMG Y1MzhobmpidQ%3D%3D> Stop Time <https://nem-ma-sipx1:8443/sipxconfig/admin/JobStatusPage,tableColumnCom ponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=A admin%2FJobStatusPage%2C%24TableView&sp=Sstop&state:admin/JobStatusPage= BrO0ABXcnAAAAAQEADiRjb21tb24kQm9yZGVyABBpbml0aWFsU2Vzc2lvbklkdAANN25tMGY 1MzhobmpidQ%3D%3D> Status <javascript:tapestry.form.submit('refreshForm',%20'linkColumn_2');> Error / Warning <javascript:tapestry.form.submit('refreshForm',%20'linkColumn_3');> Projection for: 0004f22bd470 8/20/10 10:53 AM 8/20/10 10:53 AM Completed Restarting: 0004f22bd470 8/20/10 10:53 AM 8/20/10 10:53 AM Failed Timed out waiting for response SipXecs 4.2.0, Polycom Bootrom 4.2.2 SIP 3.2.3 (I have tried with older Boot rom versions and sip going back to 3.1.3revC but still get 100% failure on the auto restart. We have a Primary SipXecs server, an HA, and two bridge servers running Sip Trunking only. The phone above is a Polycom 650 with a side mount 14 button expansion unit. The phone is registered, and had renewed a few minutes prior to the restart request. The Server and Phones are on the same Cisco 6509 and as such ping times are less than 1 ms. Sipviewer does not capture any activity using the phone MAC as the sipx-trace token. I included the xml. I set the logging levels for Supervisor, Sip Proxy, Sip Registrar, and Phone provisioning to INFO. Note; My co-worker has Call Control and Media Relay set to Debug working on another issue. The Snap shot is from 10:50am > 10:56am with default settings. During that time period I changed a line key parameter on a phone, sent the profiles, clicked Yes to restart. The jobs produced the above results. After the job failed, I manually rebooted the phone (forcing factory reset to defaults). It completed the reboot and reregistered containing the line key change about 10:56 I only included the snap shot for the Primary Server, as the HA and two bridge Servers (running Sip Trunk service only) would not likely be relevant. Regards, Don McIlvin Telecom Department "The information in this electronic mail message is the sender's confidential business and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful." "The sender believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. The sender's employer is not liable for any loss or damage arising in any way from this message or its attachments." [v1.0.07.109]
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