I upgraded from 4.0.4 to 4.2.1 last night. Everything seemed fine. Obviously I didn't test ACD thoroughly enough. I'm running CentOS 5.5 64 Bit. Sipxbridge. Verizon VOIP ITSP Polycom 450 and 550s running 3.1.3 Split. This morning, the calls bound for the ACD queue would just sit on the hold music. None of the phones logged in would ever ring. I tried restarting a few of the services, no help. At one point, sipxpresence (I'm 95% sure that was the name, it definitely had presence in the name) was taking 100% of the CPU. It never stop through the GUI. I had to kill the process. Once it was up and going again, calls were still stuck in hold. I remembered reading tha tmost of the testing for 4.2.1 was done with polycom firmware 3.2.2 (I think). I tired upgrading one of the ACD users to that firmware. It looked like we had postive results. I upgraded the other ACD agents phones. A call came through. The caller could hear the internal ACD agent, but the ACD agent could not hear the caller. Then everything died again.
The ACD service keeps failing with the error below (shown in the GUI). I have restarted it several times, and tried sipxproc --restart ConfigServer The ACD service will not stay up. One other service had died. It was one of the ACD services I beleive , but is has stayed up now. Can anyone give me any suggestions? I'm truly desperate. I will start digging for more info, but I wanted to get this out there now. Thanks, Matthew 34370ee000-34370f4000 rw-p 000ee000 fd:00 34448818 /usr/lib64/libsipXcommserver.so.2.0.0 34370f4000-34370fb000 rw-p 34370f4000 00:00 0 3437200000-34372a3000 r-xp 00000000 fd:00 34448357 /usr/lib64/libsipXmedia.so.1.0.0 34372a3000-34374a3000 ---p 000a3000 fd:00 34448357 /usr/lib64/libsipXmedia.so.1.0.0 34374a3000-34374ac000 rw-p 000a3000 fd:00 34448357 /usr/lib64/libsipXmedia.so.1.0.0 34374ac000-34374ae000 rw-p 34374ac000 00:00 0 3437600000-343773c000 r-xp 00000000 fd:00 34448809 /usr/lib64/libsipXcall.so.1.0.0 343773c000-343793c000 ---p 0013c000 fd:00 34448809 /usr/lib64/libsipXcall.so.1.0.0 343793c000-3437950000 rw-p 0013c000 fd:00 34448809 /usr/lib64/libsipXcall.so.1.0.0 3437a00000-3437a0e000 r-xp 00000000 fd:00 34448358 /usr/lib64/libsipXmediaProcessing.so.1.0.0 3437a0e000-3437c0e000 ---p 0000e000 fd:00 34448358 /usr/lib64/libsipXmediaProcessing.so.1.0.0 3437c0e000-3437c0f000 rw-p 0000e000 fd:00 34448358 /usr/lib64/libsipXmediaProcessing.so.1.0.0 3708200000-370821c000 r-xp 00000000 fd:00 3735556 /lib64/ld-2.5.so 370841b000-370841c000 r--p 0001b000 fd:00 3735556 /lib64/ld-2.5.so 370841c000-370841d000 rw-p 0001c000 fd:00 3735556 /lib64/ld-2.5.so 3708600000-370874e000 r-xp 00000000 fd:00 3735563 /lib64/libc-2.5.so 370874e000-370894d000 ---p 0014e000 fd:00 3735563 /lib64/libc-2.5.so 370894d000-3708951000 r--p 0014d000 fd:00 3735563 /lib64/libc-2.5.so 3708951000-3708952000 rw-p 00151000 fd:00 3735563 /lib64/libc-2.5.so 3708952000-3708957000 rw-p 3708952000 00:00 0 3708a00000-3708a02000 r-xp 00000000 fd:00 3735571 /lib64/libdl-2.5.so 3708a02000-3708c02000 ---p 00002000 fd:00 3735571 /lib64/libdl-2.5.so 3708c02000-3708c03000 r--p 00002000 fd:00 3735571 /lib64/libdl-2.5.so 3708c03000-3708c04000 rw-p 00003000 fd:00 3735571 /lib64/libdl-2.5.so 3708e00000-3708e82000 r-xp 00000000 fd:00 3735617 /lib64/libm-2.5.so 3708e82000-3709081000 ---p 00082000 fd:00 3735617 /lib64/libm-2.5.so 3709081000-3709082000 r--p 00081000 fd:00 3735617 /lib64/libm-2.5.so 3709082000-3709083000 rw-p 00082000 fd:00 3735617 /lib64/libm-2.5.so 3709200000-3709216000 r-xp 00000000 fd:00 3735569 /lib64/libpthread-2.5.so 3709216000-3709415000 ---p 00016000 fd:00 3735569 /lib64/libpthread-2.5.so 3709415000-3709416000 r--p 00015000 fd:00 3735569 /lib64/libpthread-2.5.so 3709416000-3709417000 rw-p 00016000 fd:00 3735569 /lib64/libpthread-2.5.so 3709417000-370941b000 rw-p 3709417000 00:00 0 3709600000-3709614000 r-xp 00000000 fd:00 34444869 /usr/lib64/libz.so.1.2.3 3709614000-3709813000 ---p 00014000 fd:00 34444869 /usr/lib64/libz.so.1.2.3 3709813000-3709814000 rw-p 00013000 fd:00 34444869 /usr/lib64/libz.so.1.2.3 3709a00000-3709a15000 r-xp 00000000 fd:00 3735591 /lib64/libselinux.so.1 3709a15000-3709c15000 ---p 00015000 fd:00 3735591 /lib64/libselinux.so.1 3709c15000-3709c17000 rw-p 00015000 fd:00 3735591 /lib64/libselinux.so.1 3709c17000-3709c18000 rw-p 3709c17000 00:00 0 3709e00000-3709e3b000 r-xp 00000000 fd:00 3735589 /lib64/libsepol.so.1 3709e3b000-370a03b000 ---p 0003b000 fd:00 3735589 /lib64/libsepol.so.1 370a03b000-370a03c000 rw-p 0003b000 fd:00 3735589 /lib64/libsepol.so.1 370a03c000-370a046000 rw-p 370a03c000 00:00 0 370a200000-370a2e6000 r-xp 00000000 fd:00 34443406 /usr/lib64/libstdc++.so.6.0.8 370a2e6000-370a4e5000 ---p 000e6000 fd:00 34443406 /usr/lib64/libstdc++.so.6.0.8 370a4e5000-370a4eb000 r--p 000e5000 fd:00 34443406 /usr/lib64/libstdc++.so.6.0.8 370a4eb000-370a4ee000 rw-p 000eb000 fd:00 34443406 /usr/lib64/libstdc++.so.6.0.8 370a4ee000-370a500000 rw-p 370a4ee000 00:00 0 370a600000-370a61b000 r-xp 00000000 fd:00 3735614 /lib64/libpcre.so.0.0.1 370a61b000-370a81b000 ---p 0001b000 fd:00 3735614 /lib64/libpcre.so.0.0.1 370a81b000-370a81c000 rw-p 0001b000 fd:00 3735614 /lib64/libpcre.so.0.0.1 370aa00000-370ab2d000 r-xp 00000000 fd:00 3735609 /lib64/libcrypto.so.0.9.8e 370ab2d000-370ad2c000 ---p 0012d000 fd:00 3735609 /lib64/libcrypto.so.0.9.8e 370ad2c000-370ad4d000 rw-p 0012c000 fd:00 3735609 /lib64/libcrypto.so.0.9.8e 370ad4d000-370ad51000 rw-p 370ad4d000 00:00 0 370ae00000-370ae02000 r-xp 00000000 fd:00 3735579 /lib64/libkeyutils-1.2.so 370ae02000-370b001000 ---p 00002000 fd:00 3735579 /lib64/libkeyutils-1.2.so 370b001000-370b002000 rw-p 00001000 fd:00 3735579 /lib64/libkeyutils-1.2.so 370b200000-370b211000 r-xp 00000000 fd:00 3735587 /lib64/libresolv-2.5.so 370b211000-370b411000 ---p 00011000 fd:00 3735587 /lib64/libresolv-2.5.so 370b411000-370b412000 r--p 00011000 fd:00 3735587 /lib64/libresolv-2.5.so 370b412000-370b413000 rw-p 00012000 fd:00 3735587 /lib64/libresolv-2.5.so 370b413000-370b415000 rw-p 370b413000 00:00 0 370b600000-370b602000 r-xp 00000000 fd:00 3735595 /lib64/libcom_err.so.2.1 370b602000-370b801000 ---p 00002000 fd:00 3735595 /lib64/libcom_err.so.2.1 370b801000-370b802000 rw-p 00001000 fd:00 3735595 /lib64/libcom_err.so.2.1 370ba00000-370ba0d000 r-xp 00000000 fd:00 3735577 /lib64/libgcc_s-4.1.2-20080825.so.1 370ba0d000-370bc0d000 ---p 0000d000 fd:00 3735577 /lib64/libgcc_s-4.1.2-20080825.so.1 370bc0d000-370bc0e000 rw-p 0000d000 fd:00 3735577 /lib64/libgcc_s-4.1.2-20080825.so.1 370c200000-370c224000 r-xp 00000000 fd:00 34448793 /usr/lib64/libk5crypto.so.3.1 370c224000-370c423000 ---p 00024000 fd:00 34448793 /usr/lib64/libk5crypto.so.3.1 370c423000-370c425000 rw-p 00023000 fd:00 34448793 /usr/lib64/libk5crypto.so.3.1 370c600000-370c62c000 r-xp 00000000 fd:00 34448795 /usr/lib64/libgssapi_krb5.so.2.2 370c62c000-370c82c000 ---p 0002c000 fd:00 34448795 /usr/lib64/libgssapi_krb5.so.2.2 370c82c000-370c82e000 rw-p 0002c000 fd:00 34448795 /usr/lib64/libgssapi_krb5.so.2.2 370ca00000-370ca08000 r-xp 00000000 fd:00 34448792 /usr/lib64/libkrb5support.so.0.1 370ca08000-370cc07000 ---p 00008000 fd:00 34448792 /usr/lib64/libkrb5support.so.0.1 370cc07000-370cc08000 rw-p 00007000 fd:00 34448792 /usr/lib64/libkrb5support.so.0.1 370ce00000-370ce46000 r-xp 00000000 fd:00 3735613 /lib64/libssl.so.0.9.8e 370ce46000-370d046000 ---p 00046000 fd:00 3735613 /lib64/libssl.so.0.9.8e 370d046000-370d04c000 rw-p 00046000 fd:00 3735613 /lib64/libssl.so.0.9.8e 370d200000-370d291000 r-xp 00000000 fd:00 34448794 /usr/lib64/libkrb5.so.3.3 370d291000-370d491000 ---p 00091000 fd:00 34448794 /usr/lib64/libkrb5.so.3.3 370d491000-370d495000 rw-p 00091000 fd:00 34448794 /usr/lib64/libkrb5.so.3.3 370e600000-370e65c000 r-xp 00000000 fd:00 34447348 /usr/lib64/libodbc.so.1.0.0 370e65c000-370e85c000 ---p 0005c000 fd:00 34447348 /usr/lib64/libodbc.so.1.0.0 370e85c000-370e864000 rw-p 0005c000 fd:00 34447348 /usr/lib64/libodbc.so.1.0.0 2aaaaaaab000-2aaaaad2a000 rw-p 2aaaaaaab000 00:00 0 2aaaaad2a000-2aaaaadab000 rw-s 00000000 00:09 2424836 /SYSV30000363 (deleted) 2aaaaadab000-2aaaab5ab000 rw-s 00000000 fd:00 47777386 /var/sipxdata/tmp/imdb.odb 2aaaab5b6000-2aaaab5c0000 r-xp 00000000 fd:00 3735578 /lib64/libnss_files-2.5.so 2aaaab5c0000-2aaaab7bf000 ---p 0000a000 fd:00 3735578 /lib64/libnss_files-2.5.so 2aaaab7bf000-2aaaab7c0000 r--p 00009000 fd:00 3735578 /lib64/libnss_files-2.5.so 2aaaab7c0000-2aaaab7c1000 rw-p 0000a000 fd:00 3735578 /lib64/libnss_files-2.5.so 2aaaac000000-2aaaac0bb000 rw-p 2aaaac000000 00:00 0 2aaaac0bb000-2aaab0000000 ---p 2aaaac0bb000 00:00 0 2b9ffd35a000-2b9ffd35b000 rw-p 2b9ffd35a000 00:00 0 2b9ffd366000-2b9ffd372000 rw-p 2b9ffd366000 00:00 0 7fffe8bae000-7fffe8bc3000 rw-p 7ffffffea000 00:00 0 [stack] ffffffffff600000-ffffffffffe00000 ---p 00000000 00:00 0 [vdso] _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
