I didn't mean pus the profiles to the phones, i should have been specific and said "server" profiles, sorry.
I also prefer to reboot the server between major updates, or when I do an OS kernel update (obviously). Removing the role might delete some data, but my suggestion was "I might intend to wipe the ACD config and start over". I would only do that after the server profiles had been sent, services shut down and the server rebooted. On Thu, Sep 23, 2010 at 10:42 AM, Matthew Kitchin (public/usenet) < [email protected]> wrote: > I've attached what seems like a relevant log file. > Will removing the ACD role and adding it back delete my ACD queues? I would > have to make sure I had them documented very well if so. > I didn't think 3.3 would be bad, but I figured I would try what I believe I > remembered had been tested the most on 4.2.1. > I activated the newer firmwares, push the profilee to my ACD agents phones, > and rebooted their phones. They did all pull the new firmware. > I have not rebooted the server itself. I can't do that right now. I am > running about 30 concurrent calls right now. > I pushed all profiles and rebooted after the 4.0.4 to 4.2.1 upgrade. > > On 9/23/2010 9:30 AM, Tony Graziano wrote: > > Out of curiosity, because i have seen ACD do strange things, what happens > if you remove the ACD configuration altogether and disable the role, then > add it back and configure the ACD all over? > > I recall a few versions back that ACD did some strange things between > upgrades and had to be "rebuilt" as it were to overcome it. > > I don't recall ANYTHING like the error you are seeing though nor do I > recall anything that says 3.1.3RevC is "bad' to use in any way. I am > assuming you did reboot after the update and send all profiles? > > On Thu, Sep 23, 2010 at 10:22 AM, Matthew Kitchin (public/usenet) < > [email protected]> wrote: > >> I upgraded from 4.0.4 to 4.2.1 last night. Everything seemed fine. >> Obviously I didn't test ACD thoroughly enough. >> I'm running CentOS 5.5 64 Bit. Sipxbridge. Verizon VOIP ITSP >> Polycom 450 and 550s running 3.1.3 Split. >> This morning, the calls bound for the ACD queue would just sit on the >> hold music. None of the phones logged in would ever ring. >> I tried restarting a few of the services, no help. At one point, >> sipxpresence (I'm 95% sure that was the name, it definitely had presence >> in the name) was taking 100% of the CPU. It never stop through the GUI. >> I had to kill the process. Once it was up and going again, calls were >> still stuck in hold. >> I remembered reading tha tmost of the testing for 4.2.1 was done with >> polycom firmware 3.2.2 (I think). I tired upgrading one of the ACD users >> to that firmware. It looked like we had postive results. I upgraded the >> other ACD agents phones. A call came through. The caller could hear the >> internal ACD agent, but the ACD agent could not hear the caller. Then >> everything died again. >> >> The ACD service keeps failing with the error below (shown in the GUI). I >> have restarted it several times, and tried sipxproc --restart ConfigServer >> The ACD service will not stay up. One other service had died. It was one >> of the ACD services I beleive , but is has stayed up now. >> >> Can anyone give me any suggestions? I'm truly desperate. I will start >> digging for more info, but I wanted to get this out there now. >> >> Thanks, >> Matthew >> >> 34370ee000-34370f4000 rw-p 000ee000 fd:00 34448818 >> /usr/lib64/libsipXcommserver.so.2.0.0 >> 34370f4000-34370fb000 rw-p 34370f4000 00:00 0 >> 3437200000-34372a3000 r-xp 00000000 fd:00 34448357 >> /usr/lib64/libsipXmedia.so.1.0.0 >> 34372a3000-34374a3000 ---p 000a3000 fd:00 34448357 >> /usr/lib64/libsipXmedia.so.1.0.0 >> 34374a3000-34374ac000 rw-p 000a3000 fd:00 34448357 >> /usr/lib64/libsipXmedia.so.1.0.0 >> 34374ac000-34374ae000 rw-p 34374ac000 00:00 0 >> 3437600000-343773c000 r-xp 00000000 fd:00 34448809 >> /usr/lib64/libsipXcall.so.1.0.0 >> 343773c000-343793c000 ---p 0013c000 fd:00 34448809 >> /usr/lib64/libsipXcall.so.1.0.0 >> 343793c000-3437950000 rw-p 0013c000 fd:00 34448809 >> /usr/lib64/libsipXcall.so.1.0.0 >> 3437a00000-3437a0e000 r-xp 00000000 fd:00 34448358 >> /usr/lib64/libsipXmediaProcessing.so.1.0.0 >> 3437a0e000-3437c0e000 ---p 0000e000 fd:00 34448358 >> /usr/lib64/libsipXmediaProcessing.so.1.0.0 >> 3437c0e000-3437c0f000 rw-p 0000e000 fd:00 34448358 >> /usr/lib64/libsipXmediaProcessing.so.1.0.0 >> 3708200000-370821c000 r-xp 00000000 fd:00 3735556 /lib64/ld-2.5.so >> 370841b000-370841c000 r--p 0001b000 fd:00 3735556 /lib64/ld-2.5.so >> 370841c000-370841d000 rw-p 0001c000 fd:00 3735556 /lib64/ld-2.5.so >> 3708600000-370874e000 r-xp 00000000 fd:00 3735563 /lib64/libc-2.5.so >> 370874e000-370894d000 ---p 0014e000 fd:00 3735563 /lib64/libc-2.5.so >> 370894d000-3708951000 r--p 0014d000 fd:00 3735563 /lib64/libc-2.5.so >> 3708951000-3708952000 rw-p 00151000 fd:00 3735563 /lib64/libc-2.5.so >> 3708952000-3708957000 rw-p 3708952000 00:00 0 >> 3708a00000-3708a02000 r-xp 00000000 fd:00 3735571 /lib64/libdl-2.5.so >> 3708a02000-3708c02000 ---p 00002000 fd:00 3735571 /lib64/libdl-2.5.so >> 3708c02000-3708c03000 r--p 00002000 fd:00 3735571 /lib64/libdl-2.5.so >> 3708c03000-3708c04000 rw-p 00003000 fd:00 3735571 /lib64/libdl-2.5.so >> 3708e00000-3708e82000 r-xp 00000000 fd:00 3735617 /lib64/libm-2.5.so >> 3708e82000-3709081000 ---p 00082000 fd:00 3735617 /lib64/libm-2.5.so >> 3709081000-3709082000 r--p 00081000 fd:00 3735617 /lib64/libm-2.5.so >> 3709082000-3709083000 rw-p 00082000 fd:00 3735617 /lib64/libm-2.5.so >> 3709200000-3709216000 r-xp 00000000 fd:00 3735569 /lib64/ >> libpthread-2.5.so >> 3709216000-3709415000 ---p 00016000 fd:00 3735569 /lib64/ >> libpthread-2.5.so >> 3709415000-3709416000 r--p 00015000 fd:00 3735569 /lib64/ >> libpthread-2.5.so >> 3709416000-3709417000 rw-p 00016000 fd:00 3735569 /lib64/ >> libpthread-2.5.so >> 3709417000-370941b000 rw-p 3709417000 00:00 0 >> 3709600000-3709614000 r-xp 00000000 fd:00 34444869 >> /usr/lib64/libz.so.1.2.3 >> 3709614000-3709813000 ---p 00014000 fd:00 34444869 >> /usr/lib64/libz.so.1.2.3 >> 3709813000-3709814000 rw-p 00013000 fd:00 34444869 >> /usr/lib64/libz.so.1.2.3 >> 3709a00000-3709a15000 r-xp 00000000 fd:00 3735591 /lib64/libselinux.so.1 >> 3709a15000-3709c15000 ---p 00015000 fd:00 3735591 /lib64/libselinux.so.1 >> 3709c15000-3709c17000 rw-p 00015000 fd:00 3735591 /lib64/libselinux.so.1 >> 3709c17000-3709c18000 rw-p 3709c17000 00:00 0 >> 3709e00000-3709e3b000 r-xp 00000000 fd:00 3735589 /lib64/libsepol.so.1 >> 3709e3b000-370a03b000 ---p 0003b000 fd:00 3735589 /lib64/libsepol.so.1 >> 370a03b000-370a03c000 rw-p 0003b000 fd:00 3735589 /lib64/libsepol.so.1 >> 370a03c000-370a046000 rw-p 370a03c000 00:00 0 >> 370a200000-370a2e6000 r-xp 00000000 fd:00 34443406 >> /usr/lib64/libstdc++.so.6.0.8 >> 370a2e6000-370a4e5000 ---p 000e6000 fd:00 34443406 >> /usr/lib64/libstdc++.so.6.0.8 >> 370a4e5000-370a4eb000 r--p 000e5000 fd:00 34443406 >> /usr/lib64/libstdc++.so.6.0.8 >> 370a4eb000-370a4ee000 rw-p 000eb000 fd:00 34443406 >> /usr/lib64/libstdc++.so.6.0.8 >> 370a4ee000-370a500000 rw-p 370a4ee000 00:00 0 >> 370a600000-370a61b000 r-xp 00000000 fd:00 3735614 /lib64/libpcre.so.0.0.1 >> 370a61b000-370a81b000 ---p 0001b000 fd:00 3735614 /lib64/libpcre.so.0.0.1 >> 370a81b000-370a81c000 rw-p 0001b000 fd:00 3735614 /lib64/libpcre.so.0.0.1 >> 370aa00000-370ab2d000 r-xp 00000000 fd:00 3735609 >> /lib64/libcrypto.so.0.9.8e >> 370ab2d000-370ad2c000 ---p 0012d000 fd:00 3735609 >> /lib64/libcrypto.so.0.9.8e >> 370ad2c000-370ad4d000 rw-p 0012c000 fd:00 3735609 >> /lib64/libcrypto.so.0.9.8e >> 370ad4d000-370ad51000 rw-p 370ad4d000 00:00 0 >> 370ae00000-370ae02000 r-xp 00000000 fd:00 3735579 /lib64/ >> libkeyutils-1.2.so >> 370ae02000-370b001000 ---p 00002000 fd:00 3735579 /lib64/ >> libkeyutils-1.2.so >> 370b001000-370b002000 rw-p 00001000 fd:00 3735579 /lib64/ >> libkeyutils-1.2.so >> 370b200000-370b211000 r-xp 00000000 fd:00 3735587 /lib64/libresolv-2.5.so >> 370b211000-370b411000 ---p 00011000 fd:00 3735587 /lib64/libresolv-2.5.so >> 370b411000-370b412000 r--p 00011000 fd:00 3735587 /lib64/libresolv-2.5.so >> 370b412000-370b413000 rw-p 00012000 fd:00 3735587 /lib64/libresolv-2.5.so >> 370b413000-370b415000 rw-p 370b413000 00:00 0 >> 370b600000-370b602000 r-xp 00000000 fd:00 3735595 /lib64/libcom_err.so.2.1 >> 370b602000-370b801000 ---p 00002000 fd:00 3735595 /lib64/libcom_err.so.2.1 >> 370b801000-370b802000 rw-p 00001000 fd:00 3735595 /lib64/libcom_err.so.2.1 >> 370ba00000-370ba0d000 r-xp 00000000 fd:00 3735577 >> /lib64/libgcc_s-4.1.2-20080825.so.1 >> 370ba0d000-370bc0d000 ---p 0000d000 fd:00 3735577 >> /lib64/libgcc_s-4.1.2-20080825.so.1 >> 370bc0d000-370bc0e000 rw-p 0000d000 fd:00 3735577 >> /lib64/libgcc_s-4.1.2-20080825.so.1 >> 370c200000-370c224000 r-xp 00000000 fd:00 34448793 >> /usr/lib64/libk5crypto.so.3.1 >> 370c224000-370c423000 ---p 00024000 fd:00 34448793 >> /usr/lib64/libk5crypto.so.3.1 >> 370c423000-370c425000 rw-p 00023000 fd:00 34448793 >> /usr/lib64/libk5crypto.so.3.1 >> 370c600000-370c62c000 r-xp 00000000 fd:00 34448795 >> /usr/lib64/libgssapi_krb5.so.2.2 >> 370c62c000-370c82c000 ---p 0002c000 fd:00 34448795 >> /usr/lib64/libgssapi_krb5.so.2.2 >> 370c82c000-370c82e000 rw-p 0002c000 fd:00 34448795 >> /usr/lib64/libgssapi_krb5.so.2.2 >> 370ca00000-370ca08000 r-xp 00000000 fd:00 34448792 >> /usr/lib64/libkrb5support.so.0.1 >> 370ca08000-370cc07000 ---p 00008000 fd:00 34448792 >> /usr/lib64/libkrb5support.so.0.1 >> 370cc07000-370cc08000 rw-p 00007000 fd:00 34448792 >> /usr/lib64/libkrb5support.so.0.1 >> 370ce00000-370ce46000 r-xp 00000000 fd:00 3735613 /lib64/libssl.so.0.9.8e >> 370ce46000-370d046000 ---p 00046000 fd:00 3735613 /lib64/libssl.so.0.9.8e >> 370d046000-370d04c000 rw-p 00046000 fd:00 3735613 /lib64/libssl.so.0.9.8e >> 370d200000-370d291000 r-xp 00000000 fd:00 34448794 >> /usr/lib64/libkrb5.so.3.3 >> 370d291000-370d491000 ---p 00091000 fd:00 34448794 >> /usr/lib64/libkrb5.so.3.3 >> 370d491000-370d495000 rw-p 00091000 fd:00 34448794 >> /usr/lib64/libkrb5.so.3.3 >> 370e600000-370e65c000 r-xp 00000000 fd:00 34447348 >> /usr/lib64/libodbc.so.1.0.0 >> 370e65c000-370e85c000 ---p 0005c000 fd:00 34447348 >> /usr/lib64/libodbc.so.1.0.0 >> 370e85c000-370e864000 rw-p 0005c000 fd:00 34447348 >> /usr/lib64/libodbc.so.1.0.0 >> 2aaaaaaab000-2aaaaad2a000 rw-p 2aaaaaaab000 00:00 0 >> 2aaaaad2a000-2aaaaadab000 rw-s 00000000 00:09 2424836 /SYSV30000363 >> (deleted) >> 2aaaaadab000-2aaaab5ab000 rw-s 00000000 fd:00 47777386 >> /var/sipxdata/tmp/imdb.odb >> 2aaaab5b6000-2aaaab5c0000 r-xp 00000000 fd:00 3735578 >> /lib64/libnss_files-2.5.so >> 2aaaab5c0000-2aaaab7bf000 ---p 0000a000 fd:00 3735578 >> /lib64/libnss_files-2.5.so >> 2aaaab7bf000-2aaaab7c0000 r--p 00009000 fd:00 3735578 >> /lib64/libnss_files-2.5.so >> 2aaaab7c0000-2aaaab7c1000 rw-p 0000a000 fd:00 3735578 >> /lib64/libnss_files-2.5.so >> 2aaaac000000-2aaaac0bb000 rw-p 2aaaac000000 00:00 0 >> 2aaaac0bb000-2aaab0000000 ---p 2aaaac0bb000 00:00 0 >> 2b9ffd35a000-2b9ffd35b000 rw-p 2b9ffd35a000 00:00 0 >> 2b9ffd366000-2b9ffd372000 rw-p 2b9ffd366000 00:00 0 >> 7fffe8bae000-7fffe8bc3000 rw-p 7ffffffea000 00:00 0 [stack] >> ffffffffff600000-ffffffffffe00000 ---p 00000000 00:00 0 [vdso] >> >> >> >> >> >> >> >> >> >> >> >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > > _______________________________________________ > sipx-users mailing [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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