I work for a small non profit and we have
begun using sipX in an office in Everett,WA. We have 8, 2 line polycom
soundpoint 331 phone. We use NexVortex as our service provider with 4
DID's.
Just after moving to this system we noticed some calls would ring once
and then disconnect. We did some testing and discovered it was isolated
to Verizon Wireless callers. I have yet to figure it out. I have had 3
T- mobile customers call, 2 AT&T, 1 Sprint, and 5 Verizon. I have
tried 7 land lines. Aside from those about 20-40 calls a day in and out
of the system work. Callers that have show as "failed" or "Abandoned"
in the CDR when called back say they are Verizon and report the same
issue, "It rang once then hung up".
Two of the DID's go to hunt groups that simultaneously ring all phones.
If no answer the Hunt group falls to x200 and hits a general mailbox.
One number is an Alias that is Assigned to a user, which is the user on line 2
of all 8 phones.
The fourth number is really just for me to test with.
Yesterday I did some testing on routing the call different ways in our system
using one number.
1) I sent callers to a hunt group = Verizon callers got disconnected.
2) I sent callers to auto-attendant = Verizon callers got through,
entered an extension and calls were answerable by our users. (if no
answer it went to voicemail)
3) I sent callers to a user directly = Verizon callers got through to that
extension. (if no answer it went to voicemail)
So if I send them to a hunt group, the call doesn't work, If I send them
to a user assigned to all the phones, it doesn't go through. If I send
them to 1 user or to auto attendant, the call goes through. Any ideas
or advice?
sipXconfig (4.2.0-018575 2010-04-15T00:40:11 ecs-centos5)
I Installed from an ISO. When I last tried to upgrade various services stopped
functioning.
Bryan Anderson
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