Moving from 4.2.0 to the proper 4.2.1 is a two-step procedure. Maybe I will write an interim wiki page on that since it comes up a lot.
On Wed, Oct 27, 2010 at 6:34 PM, Michael Scheidell < [email protected]> wrote: > On 10/27/10 1:50 PM, Bryan Anderson wrote: > > > > I have seen the same problem, and ONLY when calling from verizon cell > phones. > (and I am still on 4.2.0, since I am not convinced the update will not > break things...) > > I assume you set hunt group by having a phantom user fwd to the hunt group? > (this is what we did) > only way I could get it to work was have a real phone (dedicated to hunt > groups, registered one line per hunt group). > it rings the phone and hunt group. > > > Just after moving to this system we noticed some calls would ring once and > then disconnect. We did some testing and discovered it was isolated to > Verizon Wireless callers. I have yet to figure it out. I have had 3 T- > mobile customers call, 2 AT&T, 1 Sprint, and 5 Verizon. I have tried 7 land > lines. Aside from those about 20-40 calls a day in and out of the system > work. Callers that have show as "failed" or "Abandoned" in the CDR when > called back say they are Verizon and report the same issue, "It rang once > then hung up". > > Two of the DID's go to hunt groups that simultaneously ring all phones. If > no answer the Hunt group falls to x200 and hits a general mailbox. > > One number is an Alias that is Assigned to a user, which is the user on > line 2 of all 8 phones. > > The fourth number is really just for me to test with. > > Yesterday I did some testing on routing the call different ways in our > system using one number. > > 1) I sent callers to a hunt group = Verizon callers got disconnected. > 2) I sent callers to auto-attendant = Verizon callers got through, entered > an extension and calls were answerable by our users. (if no answer it went > to voicemail) > 3) I sent callers to a user directly = Verizon callers got through to that > extension. (if no answer it went to voicemail) > > > So if I send them to a hunt group, the call doesn't work, If I send them to > a user assigned to all the phones, it doesn't go through. If I send them to > 1 user or to auto attendant, the call goes through. Any ideas or advice? > > sipXconfig (4.2.0-018575 2010-04-15T00:40:11 ecs-centos5) > > > > > -- > Michael Scheidell, CTO > o: 561-999-5000 > d: 561-948-2259 > ISN: 1259*1300 > > *| *SECNAP Network Security Corporation > > - Certified SNORT Integrator > - 2008-9 Hot Company Award Winner, World Executive Alliance > - Five-Star Partner Program 2009, VARBusiness > - Best in Email Security,2010: Network Products Guide > - King of Spam Filters, SC Magazine 2008 > > > ------------------------------ > > This email has been scanned and certified safe by SpammerTrap®. > For Information please see http://www.secnap.com/products/spammertrap/ > ------------------------------ > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net
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