[cid:[email protected]]
Hi, I’ve just upgraded from 4.2.1 to 4.4.0 for testing. All seems well so far, except I have an autoattendant set up that greets callers with a welcome message, then immediately fails the call (deliberately) to a fall back destination. This is to give callers a welcome, followed by the ‘please wait whilst I transfer your call prompt’, then they are played hold music whilst the hunt group is ringing until someone answers. This worked very well in 4.2.1, now in 4.4.0 after the ‘please wait….’ prompt, the system now play ‘thankyou, goodbye’ immediately after before playing the music. I have stopped this by renaming the appropriate wav file in the ‘stdprompts_en’ folder, but obviously this means the thankyou, goodbye message will never be played to callers and users in any situation. Is there a way to stop the auto attendant from playing this wav file on a fallback transfer? Thanks for your help. Regards, Ben Goodfellow Proprietor Tel: +44 (0)117 2077775 Fax: +44 (0)117 3900041 Mobile: +44 (0)7970 690583 Email: [email protected]<mailto:[email protected]> Web: www.btg-computers.co.uk<http://www.btg-computers.co.uk> [cid:[email protected]] 65 Gilbert Road, Redfield, Bristol - BS5 9DS United Kingdom [cid:[email protected]] Please consider the environment before printing this email message. Disclaimer: This message contains confidential information and is intended only for [email protected]. If you are not [email protected] you should not disseminate, distribute or copy this e-mail. Please notify [email protected] immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Ben Goodfellow therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This e-mail was sent on Tuesday, 11 January 2011 via BTGSBS.btg-supplies.local, and should contain the following 0 attachment(s) . If any of these files are missing or if additional files are present we recommend you delete this message and contact us immediately.
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