On Tue, Jan 11, 2011 at 10:32 PM, Ben Goodfellow <[email protected]>wrote: > > > > I’ve just upgraded from 4.2.1 to 4.4.0 for testing. All seems well so far, > except I have an autoattendant set up that greets callers with a welcome > message, then immediately fails the call (deliberately) to a fall back > destination. > > > > This is to give callers a welcome, followed by the ‘please wait whilst I > transfer your call prompt’, then they are played hold music whilst the hunt > group is ringing until someone answers. > > > > This worked very well in 4.2.1, now in 4.4.0 after the ‘please wait….’ > prompt, the system now play ‘thankyou, goodbye’ immediately after before > playing the music. > > > > I have stopped this by renaming the appropriate wav file in the > ‘stdprompts_en’ folder, but obviously this means the thankyou, goodbye > message will never be played to callers and users in any situation. > > > > Is there a way to stop the auto attendant from playing this wav file on a > fallback transfer? >
If I correctly understand your scenario - you should go the FS dialplan way. I made a sample as: when extension 100 is called to answer the call, then to play a greeting, then to transfer call to 201, bypassing sipxivr code. If you want to give it a try edit sipX_context.xml within etc/sipxpbx/freeswitch/conf/dialplan and add a new condition to IVR extension as in sample below - replace 100 with your autoattendant extension, specify full path to greeting to be played and your fallback destination instead sip:[email protected] <sip%[email protected]>. Then reload xml dialplan: in sipXconfig UI go to System > servers > click on your server name then in Services tab select "Media Services" and proceed with reload button. <extension name="IVR"> <condition field="${sip_to_user}" expression="^(100)$" break="on-true"> <action application="answer"/> <action application="playback" data="full path to wav file" /> <action application="deflect" data="sip:[email protected]<sip%[email protected]> "/> <action application="hangup"/> </condition> <condition field="destination_number" expression="^IVR$"> <action application="socket" data="192.168.0.114:8084 async full"/> </condition> </extension> George
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