On Fri, May 6, 2011 at 5:45 PM, Mike Kelly <[email protected]> wrote: > Hello everyone! > > I am new to the world of sipx coming from asterisk/freepbx. I have just > been playing with a single standalone 4.4 server in a testing environment > for a couple of weeks. I have everything fully updated as of yesterday. I am > using Cisco 7941 and 7961 phones with SIP61.8-4-3S and SIP41.8-4-3S > P03-8-11-00 firmware. > > I have a single queue for now at 3203. I have two agents at 3210 and 3212 > who are successfully logged into the queue. I have another user at 3202. All > phones are registered to a single user and can dial each other directly. > Agents can log in and out just fine. When 3202 calls the queue, it rings if > there is an agent logged in. However, the agent phone does not ring. The > call waits for the timeout then moves to the other agent. That agent's phone > does not ring either. > > If I look into the agent's call records, they show missed calls from the > queue. Can anyone point me in the right direction to look? As I said, I am > new and I am still not sure of what info gets logged into which logfile. > > > Thanks! > Mike Kelly > > Mike,
Could you try the new OpenACD instead of ACD? Please see http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup Laurentiu
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