does the snom have a dialplan on the phone? If so, is it configured to allow the sequence?
hint: look at the proxy log to see if it receives the *7831... if the proxy does not receive the dial string, the phone is probably not allowing it. It is most likely in this case (IMO). On Tue, Jun 14, 2011 at 6:42 PM, Wayne A. Green <[email protected]> wrote: > I am having a very strange issue with calls picked up on hunts groups. I am > running version sipXecs (4.4.0- 2011-06-03EDT13:30:08 ip-10-72-38-198) with > Snom 821 phones and Audiocodes MP114 Gateway. I have defined a huntgroup > with groupID 31 and the group is defined as follows: > > 1. Initially called extension 28 > 2. If no response extension 21 after 30 > > The problem is as follows: > 1. The snom 821 phones cannot pick on the hunt group. The pick-up dial > sequence is *7831. This does not function on the snom 821 phone nor on the > softphone I have installed on my laptop when I am in the office. The problem > is compiled by the following: > > 1. I have a IPSEC VPN connection between my home and the office. When I am > remote with my softphone the call pickup sequence works perfectly. I am > confused and seeking assistance in the resolution to this strange problem. > > Any suggestion would be greatly appreciated. > > Thanks, > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
