We have a need for more granular incoming call routing based on time of day/day of week. In our Asterisk system, we have a working hours AA set up with time conditions of Weekdays 8-12 and 1-4 play our default AA. Weekdays 12pm-1pm, play lunch AA and automatically transfer calls to another office. Weekends, play office is closed AA.
It seems with sipx, I can't accomplish the automatic lunch switch over. I see that the AA settings allow me to set a single time period that the AA will respond to. I was thinking about creating an extension and set it's alias to our incoming DID. Then I can create time conditions and use call forwarding to route calls to the correct AA extension. This is an extremely convoluted solution. I see that dial plans have schedules available, however the AA dial plan does not make use of these schedules. It should be easy to modify the AA dial plan to allow the schedules feature to be used. Just replace the Monday - Sunday options that come up now with the Schedule selection dropdown like the other outbound dial plans use. Then I can create the exact schedule I'm looking for and fall through to a different AA. Thanks. [cid:[email protected]]
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