I understand that sipX isn't asterisk, and I'm glad for that. I haven't found too much that sipX doesn't do that I can't work around.
This isn't so much an issue from the "you can't work around it" aspect. It can actually be seen as more of an issue with UI continuity. Why, when all other dial plans make use of the scheduling feature, does the AA deviate from this and have its own, weaker schedule option built in? UI inconsistency is one of the things that drives me nuts as an end user/administrator. Such a simple change to make it match the other dial plans would add significant functionality to AAs that should have been there if they followed the rest anyway. The JIRA you pointed to is more an a simple configuration issue that can be resolved by time conditions and forwarding in the user settings. Or if using ACD, the overflow option (when agents are logged out and end of day, overflow condition exists), or hunt groups with the fallback destination when nobody answers their lines. It seems like this functionality is already there as described, so I think it should actually be closed. I don't have a problem submitting this as a request in JIRA. [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Tuesday, August 02, 2011 11:32 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] AA with multiple Time of Day routing options Right now the only way to handle that is by using a user with the forwarding set to that level of granularity. "Just because Asterisk does it", or another system, doesn't mean they all can do it. Realize sipx is really aimed at larger enterprises who typically don't handle calls different at lunchtime. While I agree there is room for improvement, you already have your answer (you answered your own question). In order to get to the place you want to get to, I'd suggest looking through the tracker to see if there is another request, or starting a discussion to determine how to structure an improvement request. I'm not saying hold your breath or anything, but once you create the time periods on the user, it works and works well enough for most folks. Yes it does take an extra 3-5 minutes to define the periods. "I've never found sipxecs particularly well suited for a "receptionist(s) must answer all calls during the workday" type of environment, so far everyone has been able to work with what is there. How about voting on this one? Is semi-scheduled. http://track.sipfoundry.org/browse/XX-8715 On Tue, Aug 2, 2011 at 11:15 AM, Max DiOrio <[email protected]<mailto:[email protected]>> wrote: We have a need for more granular incoming call routing based on time of day/day of week. In our Asterisk system, we have a working hours AA set up with time conditions of Weekdays 8-12 and 1-4 play our default AA. Weekdays 12pm-1pm, play lunch AA and automatically transfer calls to another office. Weekends, play office is closed AA. It seems with sipx, I can't accomplish the automatic lunch switch over. I see that the AA settings allow me to set a single time period that the AA will respond to. I was thinking about creating an extension and set it's alias to our incoming DID. Then I can create time conditions and use call forwarding to route calls to the correct AA extension. This is an extremely convoluted solution. I see that dial plans have schedules available, however the AA dial plan does not make use of these schedules. It should be easy to modify the AA dial plan to allow the schedules feature to be used. Just replace the Monday - Sunday options that come up now with the Schedule selection dropdown like the other outbound dial plans use. Then I can create the exact schedule I'm looking for and fall through to a different AA. Thanks. [cid:[email protected]] _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected]<mailto:[email protected]> Fax: 434.326.5325 Email: [email protected]<mailto:[email protected]> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected]<mailto:[email protected]> Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our voip fax services!
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