like you were advised, not to do a straight upgrade. you should have gone to 4.2.1 then4.4.0. On Aug 23, 2011 11:06 AM, <[email protected]> wrote: > We recently had to upgrade our client's phone system From Sipexs > 4.0.1-015823 to SipXecs 4.4.0 because they were unable place or receive > outside calls. I had submitted an email on that issue with subject of "Re: > [sipx-users] Attempt To Make Callls But Never Successully > Invite Sent Over and Over" We were able to get the phone system > functioning again by installing 4.4 on a virtual machine. However their > voicemail isn't working and they had a Ringtone setup for each individual > company so they can easily distinguish which company is receiving the call. > After the restore the ringtones are no longer working. We tried to restore > the latest voicemail config that was backed up on the 4.0.1-015823 system, > but it says it was invalid or incomplete. On the ringtone issue, they have > tried to setup the ringtones as they had before and they say it appears to > accept the changes, but all calls ring the same no matter what. Are there > any compatibility issues with the voicemail between these versions and what > do we need to do to resolve the voicemail issues. Does anyone have any > suggestions on the Ringtone issues? They are using PolyCom SoundPoint IP > 650 and 330 phones. I do not know what firmware each has yet or if they > are all the same, but can get that if needed. > > >
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