I have found them to be wrong on occasions...

if the destination of 4495 is on the motel side, why are we dialling or
stripping digits instead if defining the destination a d sending it as is?
On Sep 1, 2011 6:40 PM, "Steve Beaudry" <[email protected]> wrote:
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>
> Thanks Tony,
>
> Absolutely nothing would make me happier than to have
> someone point out a simple solution to this problem, where I
> had over complicated it.
>
> Exactly as you have suggested, I believed the problem was
> with a dialplan/route on the Patton gateway. I put in other
> dialplan entries on the patton, but it would not respect
> them (I put in an entry for the exact number I was dialling,
> 4495, and it simply ignored the route. In fact, through a
> fair bit of troubleshooting, I found that the route table
> wasn't being evaluated there... I opened a ticket with
> Patton engineers, and spoke to them back and forth for about
> a week, until we determined the problem. The route table on
> the Patton is not being evaluated, because the REFER-TO
> comes in already qualified for the
> mailto:'@voip.royalroads.ca' for which it has a route. Any
> URI ending in anything OTHER than it's IPAddress/hostname is
> sent to the SipXecs server. We (the Patton Engineers and I)
> tried using functions of the Patton gateway to strip the
> URI, but without success.
>
> Patton insists that the issue needs to be resolved before
> the REFER-TO reaches the gateway, and I have come to agree.
>
>
> Why, when I dial '4495', should the INVITE reach the
> gateway as '994495' (around which the routes on the gateway
> are developed), but when I TRANSFER a call to '4495', the
> REFER-TO reach the gateway as '4495'? The behaviour is
> inconsistent. Direct dialed calls are 'transformed' by the
> dialplan, but REFER-TO transfers are not.
>
> If sending the mailto:'[email protected]' were a
> valid configuration, why does the SipXecs server send the
> call as mailto:'[email protected]' when a call in initiated?
> I suggest that it is because the mailto:'[email protected]'
> format is CORRECT, but it is an oversight in the code that
> 'REFER-TO' packets are not updated per the same rules as
> 'INVITE' packets.
>
> Please understand, I do not wish to be argumentative, and
> am simply pointing out what I have already tried. I have
> already spent significant time with Patton support trying to
> sort out the issue there, before referring the issue here.
>
> Cheers, and VERY respectfully,
>
> ...Steve...
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