Tony, We're using Polycom 550's. ITSP is providing trunk only, they aren't doing anything else, no MOH, no routing, etc.
Where should I look to troubleshoot when it happens? [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Tuesday, September 13, 2011 1:09 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Calls placed on hold are occasionally hung up the call is anchored by sipxbridge. moh should be playing and the only thing that comes to mind is whether the itsp is also using any type of moh (they should be configured to not do this, btw). when you are taking the call off hold the beeps you are hearing are generated by the phone. so the question is what is the actual ua (phone device) doing that it generates beeps and then does not re-connect the call. you say 'hold" but you need to make sure you dont mean "park". you need to acknowledge what the phone device(s) are that you are using, and their firmware and HOLD settings. On Tue, Sep 13, 2011 at 12:56 PM, Max DiOrio <[email protected]<mailto:[email protected]>> wrote: Getting reports from a few users that over the past week or so, some calls that are placed on hold are getting hung up. User places call on hold, after a few minutes, go back to the call and they hear a series of beeps, then the call is gone. I'm never told about the problem right away so I don't have any good logs for the exact time. And when I am told, my merged logs are huge, and don't like to load in the viewer. Anyone have any idea what I should be looking at? Could it be a problem at the ITSP end? We have been getting occasional call quality issues. pfSense configured the firewall and QoS when we set it up. Thanks. _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected]<mailto:[email protected]> Fax: 434.465.6833 Email: [email protected]<mailto:[email protected]> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected]<mailto:[email protected]> Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet faxservices!
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