of course a trace would probably know that you're not able to ack call. of course it would be a carrier issue.
if it was me, and it's not, I would put it in a test trunk from voices ms and see if it has the same problem throw out everything on your side. I'm sure someone will look up to call trace if you post 1. On Sep 16, 2011 5:35 AM, "Jeff Gilmore" <[email protected]> wrote: > I am sending this a second time, because I don't see it appearing on list or forum. > > I have started having a problem with a Polycom IP320. The problem is that, on incoming outside calls, when I pick up the call, the phone displays <ignore> <answer><more> instead of answering the call. Pressing the buttons does nothing, and the caller hears dead air. > > If I call this phone from an internal extension, it works OK. It used to work fine. > > I had posted a question about this problem to the list a few weeks back, and was advised that it was a likely a problem solved in recent 4.4 builds. I updated to the later 4.4 last night ( I believe it is at level 4.4 update 10; sipxconfig displays "4.4.0- 2011-09-02EDT15:37:13 domU-12-31-39-15-62-46") and the problem persists. I am running 3.1.3.0439 on the phone. > > The problem started happening when my vendor moved me to a different SBC on their Metaswitch. But since everything else works fine on my other devices (mostly ATA2102s), I don't know what to tell them to change (and I don't trust them to figure it out themselves)! > > Is anyone willing to look at a trace to see if you can help me understand how/why it is failing? > > Thanks, > Jeff > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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