Does anyone know of a sipx rtp "keepalive" setting during voicemail?
I just wanted to share this experience for anyone in the future having
this problem:
02:37:02 PM *[Gerald Drouillard]* Yes, and the voicemail message is
capped at exactly 1 min everytime with the 2 dids on this account.
02:37:57 PM *[Gerald Drouillard]* Calling in through a different
ITSP to the same extension does not have that problem.
02:38:31 PM *[Albert]* I see. Please hold on a moment.
02:38:41 PM *[Gerald Drouillard]* Under this same account the other
subaccount does not have the problem
02:40:22 PM *[Albert]* You're using the same PBX and the same network?
02:41:04 PM *[Gerald Drouillard]* Same version of pbx different location
02:41:22 PM *[Gerald Drouillard]* I actually have 2 other locations
working fine
02:42:33 PM *[Albert]* Ok. Let me check your settings one more time.
02:46:44 PM *[Gerald Drouillard]* I see a rate limiting entry on the
firewall. I disabled and will try again.
02:48:41 PM *[Albert]* Sure let me know if that helps.
02:49:18 PM *[Gerald Drouillard]* Nope.
02:52:31 PM *[Gerald Drouillard]* The "bye" does come from your system.
02:53:43 PM *[Albert]* Ok, hold on a moment.
02:55:22 PM *[Gerald Drouillard]* Is there a "hang up on 1 min of
silence coming from my pbx" setting on your side?
02:59:11 PM *[Gerald Drouillard]* I am rebooting the system now to
disable one other iptables rule.
02:59:59 PM *[Gerald Drouillard]* Keep in mind though it does work
coming in from another ITSP
03:00:57 PM *[Albert]* Yes, we understand. We are currently
reviewing the trace. Please make any test that you try convenient
and let us know if that helps.
03:09:22 PM *[Albert]* Gerald, can you let me know if the call that
goes to your voicemail is put in hold or something like that.
03:10:26 PM *[Albert]* Because we don't have any timeout setting if
the call remain in silence during a period of time.
03:14:22 PM *[Albert]* Also notice that at the moment our server
have a timeout of 60 seconds if we don't receive any RTP packages.
In that case if your system/device doesn't send any RTP package
during that time the call is ended.
03:15:26 PM *[Gerald Drouillard]* I doubt it, the trace shows
ringing, then IVR.
03:15:54 PM *[Gerald Drouillard]* When leaving a voicemail over 60 sec?
03:16:27 PM *[Albert]* Gerald can you please make a test using our
newyork or Los Angeles, we have that setting to 15 minutes in those
servers.
03:17:17 PM *[Gerald Drouillard]* ok. Do I have to switch the
subaccount setting or can I just log into newyork?
03:18:06 PM *[Albert]* You need to change the server in your system
and also change the Point of Presence in the DID number.
03:21:32 PM *[Albert]* Gerald, once you change those settings,
please test again.
03:22:28 PM *[Gerald Drouillard]* The settings are changed. The pbx
is logging into newyork
03:22:44 PM *[Gerald Drouillard]* I'll make the call now
03:22:50 PM *[Albert]* Ok. Sure.
03:25:45 PM *[Gerald Drouillard]* That seems to be working. Got past
1 min
03:25:59 PM *[Gerald Drouillard]* What pop's have the 60 sec rule?
03:27:00 PM *[Albert]* Only Newyork and los Angeles have a rule to
15 minutes. For the other servers is set to 60 seconds.
03:28:10 PM *[Albert]* What seems to be happening is that the device
stops sending RTP packages when enters to voicemail. Please try to
find a settings that avoids this behavior and that issue should not
occur.
03:28:57 PM *[Gerald Drouillard]* Why would it send RTP if it does
not have to send anything in vm?
03:29:11 PM *[Albert]* In order to keep the connection alive.
03:29:40 PM *[Albert]* I can also suggest that you perform a
firmware update to see if that helps.
03:30:16 PM *[Gerald Drouillard]* All systems are up to date.
03:30:36 PM *[Albert]* Please notice, that this is a security
measure in order to avoid the calls keep connected when the device
is not sending any information.
03:31:13 PM *[Gerald Drouillard]* There is a keep alive setting that
is set to none at the moment. I am guessing that needs to be RTP for
you?
03:33:36 PM *[Albert]* That settings usually works for the
registration.
03:34:28 PM *[Gerald Drouillard]* I don't think there is a setting
during voicemail to "keepalive"
03:34:32 PM *[Albert]* The keep alive setting, it's to prevent a
router from closing it's NAT External port.
03:35:06 PM *[Albert]* In that case Gerald, I can suggest that you
use our Newyork or Los Angeles server for the meantime.
03:35:35 PM *[Gerald Drouillard]* There is a NAT setting in voip.ms.
Would turning that off work?
03:36:56 PM *[Albert]* No, that would not work. Please notice that
you need to find any setting related with the RTP packages.
--
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard& Associates, Inc.
http://www.Drouillard.biz
_______________________________________________
sipx-users mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-users/
