First , I am running Sipxecs 4.4.0 on CentOS with a 2.6.18 kernel. It is
running in a small office with less than 10 phones being used. 

 

The issue I am having is:

When I forward the phones via the Sipx server to an external phone, the
call is established but there is no audio on either end.

 

Here are my Hunt Group configurations I was playing with during testing:

 

Hunt Group configuration 1:

1 - Initially Call User 13

2 - At the same time User 11

3 - If no response User 10

4 - At the same time User 12

 

Hunt Group configuration 2:
1 - Initially Call User 13
2 - If no response User 11
3 - At the same time User 10
4 - At the same time User 12

Hunt Group configuration 3:
1 - Initially Call User 12
2 - If no response User 13
3 - At the same time User 11
4 - At the same time User 10

 

I did three separate tests: 
1) Forwarding User 13's desk phone to her cell phone using Hunt Group
configuration 1; sip.pcap
2) Forwarding User 13's desk phone to her cell phone using Hunt Group
configuration 2; sip1.pcap
3) Forwarding User 12's desk phone to User 13's cell phone using Hunt
Group configuration 3; sip2.pcap

 

I installed Wireshark onto the SIPX server to run wireshark on it
directly via the following command:
tshark src net 192.168.10.0\24 -w /root/sip.pcap

All three tests gave me the same results as normal; the call gets
established but there is no audio on either end.

Lamen terms about issue (input given by VoIP Gateway Provider): The
carrier is receiving the call and establishing the call but does not
know where to send the audio stream.

Technical detail about issue (input given by VoIP Gateway Provider): The
PBX is sending a 302 Moved Temporarily but it should be sending a
REINVITE. The PBX is sending an ACK before the call is even setup. This
is why it looks like it is being rejected.

 

What I am really trying to determine if this is an issue on my end at
the Sipx Server or if this is an issue on the VoIP Gateway Providers.
His response/input is that the Sipx Server is not handling the call
correctly. It should be sending a Reinvite so that the carrier knows
where to send the audio stream back to. I have sent all three *.pcap
files over to the Engineering team of the VoIP Gateway Provider but I
wanted to get some input from the community as well. If the *.pcap files
will help find a resolution or if any other information is needed then
please let me know and I will try to make it available as soon as
possible.

 

Thanks,

Tommy Elliott

Digital Network Solutions, LLC

[email protected]

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