It sounds like a permissions problem. Can you explain if you did a backup/restore or manually moved any folders/files around in the message store area?
On Tue, Dec 20, 2011 at 4:08 PM, Kevin George <[email protected]>wrote: > I'm running sipxecs 4.4.0-231. I have some voicemail boxes that have > message counts that are incorrect from the TUI. For example, my voicemail > box says I have 34 saved messages although I don't (saved messages folder > is empty and web interface reports 0 messages). When I try to play the > voicemail from the TUI it disconnects and gives the following error in > sipxivr.log: > > "2011-12-20T21:01:29.878000Z":370385:sipXivr:INFO:voice.x.com:Thread-56846:00000000:sipxivr:"Collect::start > 1 7000/0/0 mask 1234567890ABCD#*i" > "2011-12-20T21:01:29.878000Z":370386:sipXivr:INFO:voice.x.com:Thread-56846:00000000:sipxivr:"Menu::menu > Collected digits=(2)" > "2011-12-20T21:01:29.912000Z":370387:sipXivr:ERR:voice.x.com: > Thread-56846:00000000:sipxivr:"SipXivr::run" > java.lang.NullPointerException > at > org.sipfoundry.voicemail.Retrieve.playMessages(Retrieve.java:412) > at org.sipfoundry.voicemail.Retrieve.main_menu(Retrieve.java:351) > at > org.sipfoundry.voicemail.Retrieve.retrieveVoiceMail(Retrieve.java:85) > at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:236) > at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:180) > at org.sipfoundry.sipxivr.SipXivr.run(SipXivr.java:161) > at java.lang.Thread.run(Thread.java:636) > > It seems the call is disconnecting because it's trying to play a > non-existant message. Right now, I'm not as concerned with how it got this > way as I am how to resolve it. My inclination is to reset the count in the > back end, but I'm not sure where that is. > > Thanks > -- > Kevin George > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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