Did you send the server profile after the update? On Dec 20, 2011 6:07 PM, "Kevin George" <[email protected]> wrote:
> Oh, sorry, this was always a 4.4 system. I just did an update from a 4.4 > to a later 4.4 release. > > On Tue, Dec 20, 2011 at 4:58 PM, Tony Graziano < > [email protected]> wrote: > >> >From what version did you come? When you updated did you send the server >> profiles and restart services if prompted? >> >> I've always had the opinion you cannot update versions (4.0 > 4.4 without >> stopping by to grab 4.2 first... >> >> >> On Tue, Dec 20, 2011 at 5:52 PM, Kevin George <[email protected]>wrote: >> >>> No, but this problem may have existed since the last time I updated >>> which was probably back in September. >>> >>> >>> On Tue, Dec 20, 2011 at 4:12 PM, Tony Graziano < >>> [email protected]> wrote: >>> >>>> Have you updated the system recently? >>>> On Dec 20, 2011 5:04 PM, "Kevin George" <[email protected]> wrote: >>>> >>>>> I didn't do a restore. I can't remember if I did this on this system >>>>> or not, but if I did mess with the directory structure it would've only >>>>> been to delete a voicemail wav along with it's xml/sta file during testing >>>>> and not the directories. Also, that would've been only for 1 user and I'm >>>>> having this trouble across multiple users. >>>>> >>>>> Here's the directory structure to indicate no files in there. The >>>>> permissions of this directory look correct. >>>>> >>>>> [root@voice 209]# pwd >>>>> /var/sipxdata/mediaserver/data/mailstore/209 >>>>> [root@voice 209]# find . >>>>> . >>>>> ./PersonalAttendant.properties >>>>> ./inbox >>>>> ./saved >>>>> ./conference >>>>> ./deleted >>>>> ./mailboxprefs.xml >>>>> >>>>> I can't figure out why it thinks I have 34 in the saved folder. If I >>>>> move another legitimate message in the saved folder through the web >>>>> interface the TUI says I have 35 (but still won't play). If I delete the >>>>> message it brings the count back to 34. >>>>> >>>>> Is there a count somewhere in the postgres DB or some file that I >>>>> can't find to correct. >>>>> >>>>> Kevin >>>>> >>>>> On Tue, Dec 20, 2011 at 3:14 PM, Tony Graziano < >>>>> [email protected]> wrote: >>>>> >>>>>> It sounds like a permissions problem. Can you explain if you did a >>>>>> backup/restore or manually moved any folders/files around in the message >>>>>> store area? >>>>>> >>>>>> On Tue, Dec 20, 2011 at 4:08 PM, Kevin George <[email protected] >>>>>> > wrote: >>>>>> >>>>>>> I'm running sipxecs 4.4.0-231. I have some voicemail boxes that >>>>>>> have message counts that are incorrect from the TUI. For example, my >>>>>>> voicemail box says I have 34 saved messages although I don't (saved >>>>>>> messages folder is empty and web interface reports 0 messages). When I >>>>>>> try >>>>>>> to play the voicemail from the TUI it disconnects and gives the >>>>>>> following >>>>>>> error in sipxivr.log: >>>>>>> >>>>>>> "2011-12-20T21:01:29.878000Z":370385:sipXivr:INFO:voice.x.com:Thread-56846:00000000:sipxivr:"Collect::start >>>>>>> 1 7000/0/0 mask 1234567890ABCD#*i" >>>>>>> "2011-12-20T21:01:29.878000Z":370386:sipXivr:INFO:voice.x.com:Thread-56846:00000000:sipxivr:"Menu::menu >>>>>>> Collected digits=(2)" >>>>>>> "2011-12-20T21:01:29.912000Z":370387:sipXivr:ERR:voice.x.com: >>>>>>> Thread-56846:00000000:sipxivr:"SipXivr::run" >>>>>>> java.lang.NullPointerException >>>>>>> at >>>>>>> org.sipfoundry.voicemail.Retrieve.playMessages(Retrieve.java:412) >>>>>>> at >>>>>>> org.sipfoundry.voicemail.Retrieve.main_menu(Retrieve.java:351) >>>>>>> at >>>>>>> org.sipfoundry.voicemail.Retrieve.retrieveVoiceMail(Retrieve.java:85) >>>>>>> at >>>>>>> org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:236) >>>>>>> at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:180) >>>>>>> at org.sipfoundry.sipxivr.SipXivr.run(SipXivr.java:161) >>>>>>> at java.lang.Thread.run(Thread.java:636) >>>>>>> >>>>>>> It seems the call is disconnecting because it's trying to play a >>>>>>> non-existant message. Right now, I'm not as concerned with how it got >>>>>>> this >>>>>>> way as I am how to resolve it. My inclination is to reset the count in >>>>>>> the >>>>>>> back end, but I'm not sure where that is. >>>>>>> >>>>>>> Thanks >>>>>>> -- >>>>>>> Kevin George >>>>>>> >>>>>>> _______________________________________________ >>>>>>> sipx-users mailing list >>>>>>> [email protected] >>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> ====================== >>>>>> Tony Graziano, Manager >>>>>> Telephone: 434.984.8430 >>>>>> sip: [email protected] >>>>>> Fax: 434.465.6833 >>>>>> >>>>>> Email: [email protected] >>>>>> >>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>> Telephone: 434.984.8426 >>>>>> sip: [email protected] >>>>>> >>>>>> Helpdesk Customers: http://myhelp.myitdepartment.net >>>>>> Blog: http://blog.myitdepartment.net >>>>>> >>>>>> Linked-In Profile: >>>>>> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >>>>>> Ask about our Internet Fax services! >>>>>> >>>>>> _______________________________________________ >>>>>> sipx-users mailing list >>>>>> [email protected] >>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> Kevin George >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.465.6833 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> >> Helpdesk Customers: http://myhelp.myitdepartment.net >> Blog: http://blog.myitdepartment.net >> >> Linked-In Profile: >> http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >> Ask about our Internet Fax services! >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Kevin George > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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