Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <65428> Message-ID: <[email protected]>
I have a strong background in telecom on a variety of pbx vendors, but am having some difficulty in understanding some "basics" with a pure SIP solution. I am looking to replace an existing PBX for a customer with sipX and have been doing some testing, but here is what I'd like to get my head around. I am sure there is something obvious that I am missing, but need some direction. The current scenario is a company with 2 operators. In the current system we utilize a virtual extension which appears on both phones. Incoming calls point to the virtual and both phones ring. Either receptionist can answer the call and it "snaps" to a "call key". They both have multiple call keys and can place several calls on hold as new calls arrive and handle them in any order they see fit. So, in sipX the obvious thing that comes to mind is to use ACD as a simple clean solution. However, I don't think this customer likes the idea of them "having" to deal with the call before they get another. The other option (Which I believe is the feedback I expect) is to put a series of shared lines on both phones and put them in a simple hunt group / and or CF between them. How does this impact VM? ie Lines 250 - 255 appear on both phones, calls point to 250, 250 hunts to 255 - If a call hunts to 253 and CF-NA goes to VM does it go to box 250 or 253? Or, is there another way to set this up? Thanks for all the help I have received in this forum!! _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
