Yes, absolutely put inbound on a different line... I always do that too... On Jan 13, 2012 4:12 AM, "Todd Hodgen" <[email protected]> wrote:
> Personally, even without desired Key system functionality, I like to > configure the incoming to one phantom, and forward the call to separate > extensions. This gives each user a personal extension to answer other > types of calls on. Or, you can configure a separate key for their personal > extension number. Some say tomato, others say catsup.**** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Michael Picher > *Sent:* Friday, January 13, 2012 12:32 AM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Understanding Call Handling Option**** > > ** ** > > A couple things here...**** > > To clarify one point... With a hunt group it doesn't strictly go to the > VM of the last person in the list. If you uncheck the VM check box you can > fwd to any other extension.**** > > OK, so for what Scott is trying to do... if you are trying to reproduce > key system functionality I would either use a hunt group or a call routing > phantom as Todd suggested. I prefer the phantom because then you can use > time of day routing on the phantom to route to an AA at night.**** > > If you don't care about key system functionality you can have a single > inbound user exist on multiple phones and then on those phones in Lines -> > Registrations set the number of line appearances you want and calls per > line key (I usually set this to 1 to not confuse receptionists). On this > one user you can also control ringing for time of day with call forwarding. > **** > > Mike**** > > On Jan 13, 2012 3:08 AM, "Todd Hodgen" <[email protected]> wrote:**** > > In the hunt group, it will be forwarded to the voicemail of the last > extension. However, you can create a phantom extension, that forwards all > calls to an express route to any voicemail you would like. > > The scenario you have on your current PBX is very workable. Forward > incoming calls to a phantom extension, which forwards to two other > extensions as the same time. Either Operator can answer the call. > > I like the Voice Operator Panel for this. And, they have a method of > deployment using VOP server, so messaging can be passed between the two > consoles, or you can use the integrated xmpp for that. > > Unless you will be passing calls from one reception phone to the other, I > don't see a benefit to shared line appearance. You can put one extenson > on > the phones, have it register several buttons for the line so they multiple > line appearances for the line, on each position. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Scott Howell > Sent: Thursday, January 12, 2012 10:56 PM > To: [email protected] > Subject: [sipx-users] Understanding Call Handling Option > > > Content-Type: text/plain; > charset="utf-8" > Content-Transfer-Encoding: 8bit > Organization: SipXecs Forum > X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <65428> > Message-ID: <[email protected]> > > > > I have a strong background in telecom on a variety of pbx vendors, but am > having some difficulty in understanding some "basics" with a pure SIP > solution. > > I am looking to replace an existing PBX for a customer with sipX and have > been doing some testing, but here is what I'd like to get my head around. > I > am sure there is something obvious that I am missing, but need some > direction. > > The current scenario is a company with 2 operators. In the current system > we utilize a virtual extension which appears on both phones. Incoming > calls > point to the virtual and both phones ring. Either receptionist can answer > the call and it "snaps" to a "call key". They both have multiple call keys > and can place several calls on hold as new calls arrive and handle them in > any order they see fit. > > So, in sipX the obvious thing that comes to mind is to use ACD as a simple > clean solution. However, I don't think this customer likes the idea of > them > "having" to deal with the call before they get another. > > The other option (Which I believe is the feedback I expect) is to put a > series of shared lines on both phones and put them in a simple hunt group / > and or CF between them. How does this impact VM? ie Lines 250 - 255 > appear > on both phones, calls point to 250, 250 hunts to 255 - If a call hunts to > 253 and CF-NA goes to VM does it go to box 250 or 253? > > Or, is there another way to set this up? > > Thanks for all the help I have received in this forum!! > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
