Greetings,

A customer is running sipXecs (4.4.0- 2011-10-12EDT17:34:54
domU-12-31-39-00-0D-21).

They complained that outbound calls to their ITSP were dropping
consistently at 15 minutes into the call.  The call fails exactly when
the re-INVITE keep-alive is sent.

Restarting sipxbridge appears to solve the problem which, by the way has
happened only twice in 3 months.

Researching a 'good' and 'failed' call, the Via Header is wrong in the
failed case -- see re-INVITE messages below.  In the 'good' call the Via
Header points to the bridge and port 5080 as expected.  In the failed
call, the Via points to the ITSP and port 5060.

In the logs, I see no errors or message sequences that might explain
such behavior.  I have requested the user to increase the log level for
SIP Trunking to DEBUG in hopes of capturing more information.

In the meantime, any suggestions?

Thanks,

jim

---------------------------------------------------

bad call:

2012-01-25T21:58:20.914000Z:1361207:OUTGOING:INFO:netvoice:ReInviteSender-1342:00000000:sipXbridge:Sent
 SIP Message :
----Remote Host:10.20.30.37---- Port: 5060----
INVITE
sip:[email protected]:5060;insideBWWEST=BWWESTSIG-j895mp1bqdiba;transport=udp
 SIP/2.0
Via: SIP/2.0/UDP
10.20.30.37:5060;branch=z9hG4bK71c18bf42eeee0ab9fb3bc6fcdf260b0353439
CSeq: 2 INVITE
Call-ID: [email protected]
From: \"sipxbridge\"
<sip:[email protected]>;tag=2513112800114058419
To:
<sip:[email protected];user=phone>;tag=1819991104-1327527848452
Remote-Party-ID:
<sip:[email protected];user=phone>;screen=yes;party=called;privacy=off;id-type=subscriber
Max-Forwards: 70
User-Agent: sipXecs/4.4.0 sipXecs/sipxbridge (Linux)
Allow: INVITE,BYE,ACK,CANCEL,OPTIONS
Accept: application/sdp
Content-Type: application/sdp
Contact: <sip:[email protected]:5080;transport=udp>
Session-Expires: 900;refresher=uac
Min-SE: 90
Content-Length: 257


good call:

INVITE sip:[email protected];user=phone SIP/2.0
Call-ID: [email protected]
CSeq: 1 INVITE
From: "sipxbridge" <sip:[email protected]>;tag=7554767118327400281
To: <sip:[email protected];user=phone>
Via: SIP/2.0/UDP
172.20.3.10:5080;branch=z9hG4bK62b99785b9d6ebd48036d5080407660c3934
Max-Forwards: 70
User-Agent: sipXecs/4.4.0 sipXecs/sipxbridge (Linux)
Contact: <sip:[email protected]:5080;transport=udp>
Route: <sip:10.20.30.37:5060;transport=udp;lr>
Session-Expires: 900;refresher=uac
References:
[email protected];rel=chain;sipxecs-tag=request-invite-z9hg4bk-xx-064a4yl62itzore3npyhwq12za
Allow: INVITE,BYE,ACK,CANCEL,OPTIONS
Supported: timer
Content-Type: application/sdp
Content-Length: 257
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