Is the gateway a PRI gateway? Which one is it? If it is a trunk provider,
they must support re-invite for t.38 from, uLaw.

If you are getting a 0 byte tiff, you may not have the latest code (pdf is
default in the latest update, I think).  Besides that, "0" byte means there
was a communications failure and the transaction never really happened, in
that it never processed a full page. This could indicate a provider who
cannot negotiate properly between pages or End of Page. How you have t.38
enabled in your gateway does make a difference too.

On Tue, Mar 13, 2012 at 5:23 PM, Joe Micciche <[email protected]> wrote:

> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Thanks Todd. I enabled t.38 and I'm still getting a 0 byte tiff, I'll
> dig into it more tomorrow.
>
> joe
>
> On 03/13/2012 04:57 PM, Todd Hodgen wrote:
> > Joe,  I think if you enable t.38 in your gateway, things will begin
> > to work. I have customers receiving calls via PSTN connected fax
> > machines, PRI gateway has T.38 enabled, they are forwarded to
> > customer voicemail account. I did have to go into the gateway and
> > turn on T.38 for it to start working.
> >
> > -----Original Message----- From:
> > [email protected]
> > [mailto:[email protected]] On Behalf Of Joe
> > Micciche Sent: Tuesday, March 13, 2012 1:37 PM To: Discussion list
> > for users of sipXecs software Subject: [sipx-users] Is fax supposed
> > to work w/o t.38?
> >
> > I read through many of the threads and JIRAs about fax, but this
> > wasn't clear. In sipXecs 4.4, is fax via PCMU supposed to work? or
> > is it designed to work with only t.38?
> >
> > I tested a fax: the machine dialed to sipXecs via a gateway @g711U
> > and the session was 44 secs (1 page). I received the fax
> > notification via email, but the tiff was 0 bytes. The analog fax
> > indicated success.
> >
> > In looking at a trace of the session, FS is sending a reINVITE and
> > offering t.38; my gateway replies 488/Not Acceptable Media (since
> > it is only set up for g711u at the moment), and the session is
> > terminated at the 3 second mark.
> >
> > _______________________________________________ sipx-users mailing
> > list [email protected] List Archive:
> > http://list.sipfoundry.org/archive/sipx-users/
> >
>
> - --
> ==================================================================
> Joe Micciche                            [email protected]
> Red Hat, Inc.                           http://www.redhat.com
> Senior Communications Engineer          X (81) 44554
> +1.919.754.4554                         Key: 65F90FE1
> ==================================================================
>
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