Try restarting the presence service first. If that doesn't clear it, try restarting instant messenger.
I would notifiy your users first if your SLAs require it. Jes On Thu, Mar 29, 2012 at 8:50 AM, Chris Rawlings <[email protected]>wrote: > i have rebooted the server and one of my users is stuck on "On The Phone" > for status... any idea on a fix for this? has this happened to anyone else? > > what information should i provide other than this to debug ... log files > and what not > > -- > Thank You, > Chris Rawlings > IT Consultant > > phone - 610.741.3324 > > VCP RHCE RHCT MCSE > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Jesse Becker Technical Manager Office of Information Technology Network+ | Linux+ Certified Professional DATATEL+SGHE @ SUNY Ulster 491 Cottekill Road, Stone Ridge, NY 12484 Tel 845-687-5064 | Fax 845-687-5105 [email protected] | www.sunyulster.edu <http://www.sunyulster.edu/> Open or check the status of a ticket by visiting Helpdesk Online<https://helpdesk.sunyulster.edu/> Look up answers to frequently asked questions by visiting the Knowledge Base<https://kb.sunyulster.edu/>
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