Edgewater... run away! I'd start with those guys. I've not been able to make them work but have not spent 'quality' time with their tech support.
Mike On Wed, Apr 4, 2012 at 12:56 PM, Mike Moulton <[email protected]> wrote: > I'm experiencing some intermittent call failures and I'm having trouble > diagnosing the problem. About 50% of the time when a user dials out, they > will receive a fast busy, the other times the call goes through as > expected. Once a call is established there are times when the call will be > disconnected in the middle of a conversation. I'm not sure of the frequency > of the dropped called, but it seems to be less often than the fast busy on > dial out. > > Our setup consists of Polycom phones [650,331,335] connected to sipx > v4.4.0. Our service provided has installed a Edgewater 4550 SBC that is > setup as a SIP Trunk gateway. > > I have captures traces of two calls, the first is a failure, the second is > the same call successful. > > Failed Trace: http://mmoulton-sipx.s3.amazonaws.com/trace-mmoulton-failed. > xml > Success Trace: > http://mmoulton-sipx.s3.amazonaws.com/trace-mmoulton-success .xml > > Any help would be greatly appreciated. > > On a side note, where would you recommend I look for paid support to > resolve this issue if the list is unable to easily help? > > Thanks! > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com ------------------------------------------------------------------------------------------------------------ There are 10 kinds of people in the world, those who understand binary and those who don't.
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