Realize you are asking for a digital system to return a BUSY signal when calling a user with a digital handset.
Yes you can dumb down the phone (with some) to handle a single call at a time). Since the phones can handle more than 1 call, have voicemail and such, it really centers on the "reasoning" behind trying to do this. We normally see incoming calls in our environments hit a hunt group to handle "manually live person answered calls" during business hours. In a call center environment, you would use other tools, such as the upcoming OpenACD integration. Start by understanding what the system has and publishing that to your users. I find trying to get every bit of functionality isn't always prudent right away EVEN if it is possible. Users need to grasp the basic differences when migrating from a KEY system. Fortunately you can put the handsets side-by-side for an acclimation period. On Wed, Apr 11, 2012 at 12:12 PM, Stiles Watson <[email protected]>wrote: > Just want to know where the differences are so I can communicate those to > the users. If I'm the sipX admin, I need to know more about the system than > anyone else in the company. If I'm asked a question, I need to be able to > answer it. > > Thanks for the feedback. > > Stiles > > > On 04/11/2012 12:07 PM, Michael Picher wrote: > > Those are the only feature codes... > > Other features are phone specific. > > Did you want a SIP Communications System or a TDM PBX? ;-) > > Mike > > On Wed, Apr 11, 2012 at 10:40 AM, Stiles Watson > <[email protected]>wrote: > >> There is a sample Quick reference guide in the book, but it only >> mentions *78 for directed call pickup and *4 for picking up a parked call. >> >> If you read through the TUI section in chapter 8, it mentions the >> following: >> >> Directed Call Pickup: *78 + ext >> Pickup a Parked Call: *4 + park orbit >> Intercom: *76 + ext >> Paging Groups: *77 + paging group number >> ACD sign in and out: *86 & *88 respectively >> >> Are there any others? >> >> There are in-conference commands and v-mail menu options also, but >> specifically I was looking for feature codes. >> >> The main reason I was asking is that moving from a standard PBX w/analog >> phones to sipXecs and digital phones some features are moved around and >> I'm looking to ease the transition or at least make a cross-reference. >> Users are used to doing everything via the phone's keypad. Now some >> items are moved to the web portal (call forwarding) and some to a menu >> on the phone (speed dial). I'm trying to think about user training. >> >> Stiles >> >> >> On 04/10/2012 07:59 PM, Todd Hodgen wrote: >> > The book has a sample user guide that has all the features in a nice >> > summary, including the feature codes if I recall correctly. >> > >> > -----Original Message----- >> > From: [email protected] >> > [mailto:[email protected]] On Behalf Of Stiles >> Watson >> > Sent: Tuesday, April 10, 2012 3:55 PM >> > To: Discussion list for users of sipXecs software >> > Subject: [sipx-users] sipX feature codes >> > >> > Is there a central list of all the feature codes in sipXecs? I've >> searched >> > "feature codes" in both the wiki and the book, but can not find a list. >> > >> > Stiles >> > _______________________________________________ >> > sipx-users mailing list >> > [email protected] >> > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > >> > _______________________________________________ >> > sipx-users mailing list >> > [email protected] >> > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > >> > >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Michael Picher, Director of Technical Services > eZuce, Inc. > > 300 Brickstone Square > > Suite 201 > > Andover, MA. 01810 > O.978-296-1005 X2015 > M.207-956-0262 > @mpicher <http://twitter.com/mpicher> > www.ezuce.com > > > ------------------------------------------------------------------------------------------------------------ > There are 10 kinds of people in the world, those who understand binary and > those who don't. > > > > _______________________________________________ > sipx-users mailing [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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