Exactly. I was pretty sure the answer was no on the busy call handling,
but I wanted to be sure before I started asking "Why are we doing
this?". I really need to understand why we are doing what we are doing
and find out if it is really being used. It could be this was the
closest thing they could get to the functionality they really wanted. I
think a hunt group is more what they wanted.
Anyway, thanks again for all the help.
Stiles
On 04/11/2012 12:47 PM, Tony Graziano wrote:
Realize you are asking for a digital system to return a BUSY signal
when calling a user with a digital handset.
Yes you can dumb down the phone (with some) to handle a single call at
a time). Since the phones can handle more than 1 call, have voicemail
and such, it really centers on the "reasoning" behind trying to do this.
We normally see incoming calls in our environments hit a hunt group to
handle "manually live person answered calls" during business hours.
In a call center environment, you would use other tools, such as the
upcoming OpenACD integration.
Start by understanding what the system has and publishing that to your
users. I find trying to get every bit of functionality isn't always
prudent right away EVEN if it is possible. Users need to grasp the
basic differences when migrating from a KEY system. Fortunately you
can put the handsets side-by-side for an acclimation period.
On Wed, Apr 11, 2012 at 12:12 PM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
Just want to know where the differences are so I can communicate
those to the users. If I'm the sipX admin, I need to know more
about the system than anyone else in the company. If I'm asked a
question, I need to be able to answer it.
Thanks for the feedback.
Stiles
On 04/11/2012 12:07 PM, Michael Picher wrote:
Those are the only feature codes...
Other features are phone specific.
Did you want a SIP Communications System or a TDM PBX? ;-)
Mike
On Wed, Apr 11, 2012 at 10:40 AM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
There is a sample Quick reference guide in the book, but it only
mentions *78 for directed call pickup and *4 for picking up a
parked call.
If you read through the TUI section in chapter 8, it mentions
the following:
Directed Call Pickup: *78 + ext
Pickup a Parked Call: *4 + park orbit
Intercom: *76 + ext
Paging Groups: *77 + paging group number
ACD sign in and out: *86 & *88 respectively
Are there any others?
There are in-conference commands and v-mail menu options
also, but
specifically I was looking for feature codes.
The main reason I was asking is that moving from a standard
PBX w/analog
phones to sipXecs and digital phones some features are moved
around and
I'm looking to ease the transition or at least make a
cross-reference.
Users are used to doing everything via the phone's keypad.
Now some
items are moved to the web portal (call forwarding) and some
to a menu
on the phone (speed dial). I'm trying to think about user
training.
Stiles
On 04/10/2012 07:59 PM, Todd Hodgen wrote:
> The book has a sample user guide that has all the features
in a nice
> summary, including the feature codes if I recall correctly.
>
> -----Original Message-----
> From: [email protected]
<mailto:[email protected]>
> [mailto:[email protected]
<mailto:[email protected]>] On Behalf Of
Stiles Watson
> Sent: Tuesday, April 10, 2012 3:55 PM
> To: Discussion list for users of sipXecs software
> Subject: [sipx-users] sipX feature codes
>
> Is there a central list of all the feature codes in
sipXecs? I've searched
> "feature codes" in both the wiki and the book, but can not
find a list.
>
> Stiles
> _______________________________________________
> sipx-users mailing list
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>
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