There doesn’t seem to be any RTP from the .136 device in this capture.  Have 
you check at that device to see if it is sending RTP, is there a Firewall 
blocking RTP from that direction?

 

From: [email protected] 
[mailto:[email protected]] On Behalf Of Simon Brûlé
Sent: Thursday, April 19, 2012 1:21 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Nat Problem

 

I used the following command on the SipXecs server tcpdump -n -s 0 -i any -w 
filename.cap and then I transfer it on my computer so I could open it with my 
Wireshark and have a look at it.

 

I joined the file to this e-mail so you could take a look and tell me what you 
think. This one is from a call I did from the softphone to the Hardphone where 
this one bugged like I described earlier.

 

Thanks.

 

2012/4/19 Simon Brûlé <[email protected]>

As i dig more and more in Wireshark i came to the conclusion that the Wireshark 
information that I just sent you is pretty much useless as I now see it. I will 
keep looking for some piece of information that could help.

 

Thanks.

 

2012/4/19 Simon Brûlé <[email protected]>

My Computer is connected in the Lan of the company and my E2500 is connected in 
this Lan too. My Server SipXecs and my hardphone are on the E2500.

 

So there is an other router between my computer and the router that have my 
Server connected on it.

 

For the Wireshark part when I answer the phonecall I do from the softphone to 
my hardĥone those request are coming in until i close the call.

 

109 19.596310 192.168.175.22 192.168.175.136 SIP/SDP 1466 Status: 200 OK, with 
session description

 

Status-Code: 200

[resent packet : True]

[Suspected resend of frame:104]

[Request Frame : 57]

[Response Time (ms): 10950]

 

followed by this one:

 

110 19.598495 192.168.175.136 192.168.0.1 SIP 714 Request: ACK 
sip:[email protected]:5060;transport=tcp

 

Request-Line: ACK sip:[email protected]:5060;transport=tcp SIP/2.0

Method: ACK

Request-URI: sip:[email protected]:5060;transport=tcp

[Resent Packet: False]

[Request Frame: 105]

[Response Time (ms): 512]

 

 

All those test have been done on Wireshark on the Computer with the Softphone 
on it. And the 192.168.0.253 that you see is the hardphone IP adresse.

 

2012/4/19 Gerald Drouillard <[email protected]>

On 4/19/2012 3:25 PM, Simon Brûlé wrote: 

How can I do a capture with wireshark on the SipXecs server?

If you google a little you will find it.





 

About the ALG you think that the other Router that give the DHCP to my Laptop 
and the Wan adresse of my router would have the Sip ALG activate?

That would be the only thing inbetween your softphone and the sipx server... 
right?
http://screenshots.portforward.com/Cisco/Linksys_E2500/Management.htm






 

2012/4/19 Gerald Drouillard <[email protected]>

On 4/19/2012 2:58 PM, Simon Brûlé wrote: 

I added 192.168.175.0/24 to the intranet subnet and I still have the same 
problem.

2012/4/19 Gerald Drouillard <[email protected]>

On 4/19/2012 2:37 PM, Simon Brûlé wrote: 

Hi, I know I already posted something very similiar to this problem but I 
haven't found a solution to it so here i am reposting my problem but with more 
precision this time. 

 

I have a softphone (Jitis) on a Ubuntu 11.10 installation connected to the 
network of the company.

 

I have a router Linksys E2500 connected to the same network. The laptop have 
the adresse 192.168.175.136 giving by dhcp and the router have the adresse 
192.168.175.22 giving by dhcp too.

 

On that router I have my SipXecs server and 2 hardphones connected. My SipXecs 
server have the adresse 192.168.0.1, the internal adresse of the router is 
192.168.0.2 and the 2 hardphones have dhcp adresse given by the SipXecs server.

 

The problem is the following :

 

When I call with the softphone that is registered on the SipXecs server to a 
hardphone that is registered on the server too the call get there but there is 
no sound on either side and the hardphone is still flashing like the call is 
still coming and i didn't answer it. By the way the phone is a Polycom 321.

 

When i call from the Hardphone to the softphone everything is fine except that 
the softphone can't do any sound but he can hear the hardphone.

 

The firewall on the SipXecs server is disabled, the firewall on the router is 
disabled too, the SipXecs server is in the DMZ of the router, Sip ALG is 
disabled on the router too.

 

On the SipXecs server System --> Internet calling  I have the Nat traversal 
enabled and the Server behind nat. The intranet domain is the default one and 
for the intranet i put the 192.168.0.0/24.

You may need to add 192.168.175.0/24 also if it is local.

 

I have seen polycom phones act like this before.  In my case: 
The user portion of a SIP dialog MUST match the ACK and if it does not match 
exactly the phone will ignore it. Without a valid ACK the phone won’t start 
sending RTP and the UI won’t show the call as answered.  You may want to do a 
capture on the sipx server and look at the results with wireshark.

Sounds like you may still have ALG at the gateway on the 192.168.175.0 network. 






-- 
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard & Associates, Inc.
http://www.Drouillard.biz


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-- 
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard & Associates, Inc.
http://www.Drouillard.biz


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