If it where me I'd probably start with a syslog debug of the polycom. If the files are getting generated by sipx, then I would suspect a polycom issue. There is a doc floating around that steps through getting debug messages from a polycom sent to a syslog server.
You should be able to see in the polycom logs when it processes the speeddials. That may give some clues. -m >>> Shawn Beard <[email protected]> 06/08/12 12:44 PM >>> Yes, that is what I have on the 3.2.4 phones. All of the 3.2.6 were phones that came in with 3.3.3, I downgraded them to 3.3.2 and then the latest 3.2.6. I downgraded them in a test environment which is why the 3.2.4 didn't get upgraded. Spent about 5 hours on this issue yesterday. I've tried a lot of things to try to get to the bottom of this :) ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 From: Todd Hodgen <[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Date: Fri, 8 Jun 2012 09:30:15 -0700 To: 'Discussion list for users of sipXecs software' <[email protected]> Subject: Re: [sipx-users] Directory and speed dial not loading Have you tried 3.2.4b? From: [email protected] [mailto:[email protected]] On Behalf Of Shawn Beard Sent: Friday, June 08, 2012 9:27 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Directory and speed dial not loading Right. Most phones are 3.2.6. I only upgraded a few to see if it fixed this issue, which it didn't ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 From: Todd Hodgen <[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Date: Fri, 8 Jun 2012 09:23:22 -0700 To: 'Discussion list for users of sipXecs software' <[email protected]> Subject: Re: [sipx-users] Directory and speed dial not loading Firmware with a 3.3.x and above is a significant issue, and it is not supported by sipXecs at all. Prior to 3.3, you had to define all variables in the phone. With 3.3, all variables have a default definition in the phone, many feature’s variables are renamed, and in fact you have to run the pre-3.3.x configuration through a tool that converts them. Sipxecs doesn’t create a 3.3.x compatible configuration file. If any of the phones you have that aren’t working are running on 3.3.x, you need to roll them back. From: [email protected] [mailto:[email protected]] On Behalf Of Shawn Beard Sent: Friday, June 08, 2012 9:02 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Directory and speed dial not loading sipXecs 4.4.0- 2012-02-08EST08:58:30 I've tried Poycom versions 3.2.4, 3.2.6, 3.3.2 , 3.3.3. I know firmware above 3.2.6 isn't support but thought I would give it a go. ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 From: Matt White <[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Date: Fri, 8 Jun 2012 12:00:50 -0400 To: <[email protected]> Subject: Re: [sipx-users] Directory and speed dial not loading Whats your sipx version and have you tried a different Polycom firmware? -m >>> Shawn Beard <[email protected]> 06/08/12 10:20 AM >>> I should If I leave everything alone and just change the number to 4 digit it comes down fine. <item> <ln><![CDATA[]]></ln> <fn><![CDATA[TestOutside]]></fn> <ct><![CDATA[17175551212]]></ct> <sd>8</sd> <rt /> <dc /> <ad>0</ad> <ar>0</ar> <bw>0</bw> <bb>0</bb> </item> ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 From: shawn <[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Date: Fri, 8 Jun 2012 14:08:28 +0000 To: Discussion list for users of sipXecs software <[email protected]> Subject: Re: [sipx-users] Directory and speed dial not loading I have issue narrowed down a bit. I can add as many speed dials as I want as long as they are internal extensions. If I add any outside number or try to do a directed pickup speed dial they bomb out. It looks like the directory issue is just that the speed dials are killing the config file so the directory never loads. If I push a config will all 4 digit speed dials then the directory shows fine and so do the speed dials. I've tried changing existing speed dials to outside numbers ie 917175551212 but upon pushing the profile and rebooting I still see my old speed dial list. Any idea why I can only have 4 digit internal speed dials ? This wasn't the case before yesterday. ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 From: Tony Graziano <[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Date: Thu, 7 Jun 2012 16:47:27 -0400 To: Discussion list for users of sipXecs software <[email protected]> Subject: Re: [sipx-users] Directory and speed dial not loading You have to send profiles and reboot the phones in order for them to load... On Thu, Jun 7, 2012 at 3:36 PM, Shawn Beard <[email protected]> wrote: I deployed about 25 Polycom 550's this morning running 3.2.6 . Some of them have directories, some don't. None of them can see speed dials beyond the 3 on the line buttons. If they hit the up arrow they don't see any speed dials. The mac-directory.xml files are fully populated. Any ideas ? Thanks ***************************************** Shawn Beard Enterprise Systems Engineer Penn Manor School District www.pennmanor.net (717)872-9500 x2354 _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
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