Is there a strategy for those that use the ACD as far as migration from Legacy ACD to OpenACD Call Center? I don't use it, but it seems that going from 4.4 using ACD, to 4.6 with Call Center, there are some holes with regards to agent login-logoff, reports, etc.
Maybe the development team can make some recommendations to those that rely on the Legacy ACD - do they wait for 4.6 release, or will there still be some shortfalls that need to wait for another future release in order to have a stable ACD environment that meets the current specs of the legacy ACD. I've not seen a discussion on this topic on the list, and I suspect it would be beneficial to those that use ACD. From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Sunday, August 12, 2012 3:57 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] ACD (Legacy) not working in 4.6 and we need to pull out all the SIPXACD_HISTORY database and related stuff too. On Sun, Aug 12, 2012 at 6:12 PM, Douglas Hubler <[email protected]> wrote: On Sat, Aug 11, 2012 at 6:32 AM, Ali Dashti <[email protected]> wrote: > System -> Servers -> Experimental > When you enable ACD (legacy) and ACD Presence (Legacy); It give you an > "Configuration generation - Internal Error Null" message in Job Status. > Now when you try to activate the ACD it gives you this message in Job > Status: "ACD Server Configuration" and it Failed to start. > > Any hint on this? Can we still work with the old 4.4 ACD? No, we need to remove ACD. You need to use the new Call Center feature. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! <http://sipxcolab2013.eventbrite.com/?discount=tony2013> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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