>>> "Todd Hodgen" <[email protected]> 08/12/12 10:18 PM >>> >I think what is missing are the details of what is in 4.4 versus what is in 4.6. For example, I think there are limitations for agent and supervisor login right now, as well as access to any of the reports that will be available in the basic Call Center. >
>It’s my understanding the licensed version from eZuce will have a more capable reporting package, but I suspect those using the 4.4 will need to weigh if they are able to move past 4.4 at this time, or if a future release meets their requirements more thoroughly. > >From a project management standpoint, it seems that the right thing to do was to focus on next generation ACD capabilities, and not waste energy on one that is extremely limited in features, has known issues that are limiting it, and is bound for the bone yard…………….. > >Thanks for the info Douglas. Maybe someone that relies on Legacy ACD can put forward questions about features they currently use to see if they are supported, and when. For us the removal of the "classic ACD" has been a real show stopper for our clients in regards to 4.6. Right now we are telling our clients we will not be moving any ACD clients to 4.6. Rather we are looking to move them to alternative ACD platform. We have some very heavy ACD clients and the new features of OpenACD don't fit the use pattern and unfortunately leave too much to be desired. -M
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