On Tue, Aug 14, 2012 at 3:41 AM, Mark Dutton <[email protected]>wrote:
> > > I am trying to get comfort messages in the call centre > queue. > > I am guessing that I need to add a recipe step and choose > the action media announce. > > What I am not too sure of is what to enter into the text box > to the right. Is it a path to a media file? Is the path > absolute on the file system, or relative to a fixed path > somewhere? Am I even in the right area? > -- > Regards > > Mark Dutton > maybe it helps: https://github.com/OpenACD/OpenACD/wiki/How-routing-works Laurentiu
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