I've run 'yum update' and rebooted, but that didn't resolve my issue. My SIP
domain is sipxecs.sqa.lifesize.com (same as my SIP realm)
The various endpoints are using the SIP domain (DNS) to register.
I'm in a single server environment. The following services are enabled:
* Core Services
* Log watcher
* SNMP
* SMTP
* Firewall
* DNS
* NTP SNMP Alarms
* Distributed Database
* Telephony Services
* SIP Trunking
* SIP Registrar
* SIP Proxy
* REST API
* Device Provisioning
* FTP
* TFTP
I set registrar logging to DEBUG and noticed the following:
"2012-08-22T17:06:49.141574Z":1758:ODBC:INFO:sipxecs.sqa.lifesize.com:SipRegistrarServer:b6affb70:SipRegistrar:"EntityDB::findByIdentity
- Finding entity record for [email protected] from namespace
imdb.entity"
"2012-08-22T17:06:49.142250Z":1759:ODBC:DEBUG:sipxecs.sqa.lifesize.com:SipRegistrarServer:b6affb70:SipRegistrar:"[email protected]
is NOT present in namespace imdb.entity"
"2012-08-22T17:06:49.142298Z":1760:ODBC:INFO:sipxecs.sqa.lifesize.com:SipRegistrarServer:b6affb70:SipRegistrar:"EntityDB::findByIdentity
- Unable to find entity record for [email protected] from
namespace imdb.entity"
"2012-08-22T17:06:49.142486Z":1761:AUTH:ERR:sipxecs.sqa.lifesize.com:SipRegistrarServer:b6affb70:SipRegistrar:"Unable
to get credentials for '[email protected]',
realm='sipxecs.sqa.lifesize.com', user='200'"
I queried the DB using the steps provided by Douglas and the command didn't
return anything.
[root@sipxecs ~]# mongo imdb
MongoDB shell version: 2.0.2
connecting to: imdb
PRIMARY> db.entity.find({'ident' : { $regex : '200@.*'}})
PRIMARY>
The user does appear in the web interface and the postgres DB.
From: Tony Graziano
<[email protected]<mailto:[email protected]>>
Reply-To: Discussion list for users of sipXecs software
<[email protected]<mailto:[email protected]>>
To: Discussion list for users of sipXecs software
<[email protected]<mailto:[email protected]>>
Subject: Re: [sipx-users] sipXecs 4.6 - unable to get credentials
beyond that, please also explain your environment and what services are enabled.
One assumes the sipdomain is (not hostname):
sipxecs.sqa.lifesize.com<http://sipxecs.sqa.lifesize.com>
So they question is what are the tandbergs registering to? IP, hostname or DNS
SRV (meaning sipdomain)? Is this a HA or single server install?
On Wed, Aug 22, 2012 at 11:53 AM, Michael Picher
<[email protected]<mailto:[email protected]>> wrote:
i think you missed the yum update step that must be done after install from
ISO...
iso is not kept up to date... hmmm... how many times have i said this?
On Wed, Aug 22, 2012 at 11:49 AM, Matthew Hodgins
<[email protected]<mailto:[email protected]>> wrote:
I'm unable to register any endpoints to my sipXecs server. The credentials are
present in the postgres DB, but there is no credentials.xml file in
/var/sipxdata/sipdb. The sipregistrar.log is full of:
2012-08-22T15:14:10.068243Z":285:AUTH:ERR:sipxecs.sqa.lifesize.com:SipRegistrarServer:b6df7b70:SipRegistrar:"Unable
to get credentials for
'[email protected]<mailto:[email protected]>',
realm='sipxecs.sqa.lifesize.com<http://sipxecs.sqa.lifesize.com>',user='200'"
I've seen this problem in another archived post, but no real solution was found.
Environment:
sipXecs 4.6.0
LifeSize/Tandberg/Polycom video endpoints (treated as users when registering)
Steps taken:
1. Install sipXecs 4.6.0 from CD
2. Run through the guided command line configuration
3. Through the web interface, enable SIP Registrar and SIP proxy
4. Reboot via command line
5. Through the web interface, create a new user (verify sip_password in
postgres DB)
6. Try registering an endpoint with this user
I have another 4.2.1 installation of sipXecs that does not exhibit this issue.
I've attached the registrar-config file to this e-mail.
Thanks in advance!
_______________________________________________
sipx-users mailing list
[email protected]<mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
Michael Picher, Director of Technical Services
eZuce, Inc.
300 Brickstone Square
Suite 201
Andover, MA. 01810
O.978-296-1005 X2015
M.207-956-0262
@mpicher <http://twitter.com/mpicher>
linkedin<http://www.linkedin.com/profile/view?id=35504760&trk=tab_pro>
www.ezuce.com<http://www.ezuce.com>
------------------------------------------------------------------------------------------------------------
There are 10 kinds of people in the world, those who understand binary and
those who don't.
_______________________________________________
sipx-users mailing list
[email protected]<mailto:[email protected]>
List Archive: http://list.sipfoundry.org/archive/sipx-users/
--
~~~~~~~~~~~~~~~~~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip:
[email protected]<mailto:[email protected]>
Fax: 434.465.6833
~~~~~~~~~~~~~~~~~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013!
[http://www.ezuce.com/image/image_gallery?uuid=61c95dd3-a26d-4363-95b1-131231e1edf0&groupId=284283&t=1340112036507%22+style=%22width:+310px;+height:+310px;]<http://sipxcolab2013.eventbrite.com/?discount=tony2013>
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: [email protected]<mailto:[email protected]>
Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
_______________________________________________
sipx-users mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-users/
